Halfords - Newcastle Under Lyme (Stoke-on-Trent)

Went there a week before the date I was allocated to get them the wipers replaced since they had become alarmingly jittery. The young man inside checked with his supervisor if he could do the job. Three minutes later the new wipers on the car. Excellent customer care. Thank you.

All staff at the Trent Vale Halfords were great, really helpful, and friendly. Nothing was too much trouble. I purchased a bike for my 7 year old and got a fantastic deal.

Bought two innerubes on my way home from work on Friday for my bicycle fitted the first one popped at 30psi inside the tyre! Thought oh well sometimes products have issues and there cheap enough, not to worry I'll use the one I bought as a spare and pick up a new spare at some point, did exactly the same as soon as it was under inflation with the hand pump, so pulled the tyre off picked up both innerubes and went back to the store. Told the person on the counter what had happened said that the tyre mustn't have been seated properly, I proceeded to explain that both popped inside the tyre and never bulged out of the tyre and over the rim. Was told it was definitely a fitting issue and that I would have to buy new ones. Instead of buying Halfords own this time I bought Schwalbe inner tubes went home rather disgruntled and fitted the Schwalbe tube in exactly the same fashion with exactly the same tools and amazingly it hasn't burst at 40 psi so was it really my fitment or a shoddy quality of the Halfords own brand tubes. But the arrogance of the employee is what really was the worst part I should know better than to buy cheap as they always say buy cheap buy twice. But to be told that you aren't doing something properly by a place that can't put headlight bulbs in the right way up (lost count of the amount of them I've had to put the right way up as mechanic after cars have failed MOT on headlight aim after having one fitted that morning or the week before) really is insulting especially when you are stonewalled and there's no consideration that it could be a product defect on a product made of a natural material i.e. rubber shoddy service, shoddy ethics at the autocentres, shoddy workmanship and now to add to that shoddy products with no resolution. Just glad that they didn't pop when I was on the bike! Can't say I'll be going back

I dropped my new bike to build in at Halfords Newcastle under Lyme on Aug8.I was told to collect it after 12 pm today. So I went there and showed a guy my receipt with the date to collect.He checked inside a room and said it was not built yet. I was very unhappy and asked why.He showed me a paper with a box not ticked for my bicycle.He said nobody told him to build it by today and asked me to collect it tomorrow.He did not say any word of apology. Very poor and unreliable service.Very poor communication among team members.Employers need to learn how to apoligise the customer on behalf of team even though it's not his own fault.I have to say he is rude.If he is polite,I might not be that mad.

Store manager, very rude over charging , £21 for a mountain bike Tyre that was shown on their website for £15.65 he refused to price match or refund the difference. Needed to get full refund and order it online in store Absolute disgusted will not use Newcastle under Lyme store again.