JB Hi-Fi Forrest Chase

I normally don't write reviews but had a wonderful experience at this place. James (Jimmy) is a great employee. He provided great advice and was actually interested in helping which is uncommon in retail these days. Good on jb hi fi for keeping great staff, would use this store again. Thanks.

Went in looking for a laptop, came out with a laptop and much more thanks to James sorting us the best deals and giving trustworthy, customer-focused advise! He wasn’t trying to sell the most expensive product, he genuinely just wanted to help us out and find the best products for us at the best price. 11/10 service!

I went in for a new laptop after my old one unexpectedly died and I didn't have any clue what I was after but the lovely man Jamie (I can't remember 100% if that was his name) was the most helpful and patient person and found me a brand new laptop with everything that I needed in terms of features and specs. I am super happy with my new computer and am super grateful for his thorough and attentive assistance! The staff are always very friendly whenever I go there and always willing to help wherever they can. Highly recommend this store :)

Good shop. Lots of product. Staff is helpful and friendly. A bit hard to access but it is the same for all perth CBD so...

I used to shop at JB Enex100 very happy with the customer service, especially with the staff's level of technical knowledge and product recommendations to resulted in customer value for money. Unfortunately, I didn't receive the same service from two staff members at this JB store, what a shame JB at Enex 100 is closed down now. I think I will try the Osborne Park store next time.

James was super helpful. We went in without much idea of what we wanted never mind what to look for re tech/specifications. James figured it out without being pushy or overselling, in fact he told us exactly what we wanted and even informed us how to get the best deal and best bang for our buck. Very helpful, great experience! Only con…we spent waaay too much money.

A very average customer experience today while procuring an Apple Watch during their EOFY Sale as a result of one single male salesman but thankfully the lovely female cashier Chan saved the day with her fantastic attitude. I usually had quite good experience at this JB Hifi in Forrest Chase right above Woolsworth on Murray St Mall, with James being one of the friendliest salesman. However, I was served by a tall male staff in black today (Lewis?) who was indifferent to my query on the Apple Watch Series 8. As I already decided what I want, i had to convince him to price match Officeworks by $2 (yes AUD2) per JB’s policy. He reluctantly agreed but I found out later he didn’t put it through his system, much to the cashier’s dismay. When his attempt to upsell me the extended warranty and Apple Watch protective cover failed, his demeanour continued to be indifferent, and I was actually surprised to hear one of his colleagues reminding him “Remember: Please, Thank YOU!” as he walked past him to get the Apple Watch. This staff then politely greeted me with a friendly “How R U?”, which Lewis didn’t even do initially. It was only when cashier Chan put through the sale via my JB vouchers u0026 said I still owe $2 that we realised Lewis either didn’t honor his price match promise, or failed to put it through properly. Unfortunately for chan, but fortunately for me, she decided to pay the difference herself to complete the sale, much to my surprise. It was because of her and the other general staff that saved this experience for me, and I will continue to support this store but avoid Lewis in future.

I recently visited the JB Hi-Fi store in Forrest Chase to look for a new phone. I was provided with all the information I needed along with a competitive price, and went ahead with the purchase. Despite some serious technical challenges with their trade-in system, the overall experience was fantastic and the entire team made me feel like a valued customer. A special note has to go to JJ and also Taylor, as they were both fantastic and did everything they could to ensure that everything worked out. They are most definitely a credit to the store. Top stuff! Keep up the good work guys.