The Good Guys Cranbourne

My daughter needed to return a faulty item. Daniel went above and beyond to help us work through this process (as it is a bulky item) and was so patient the whole time. Daniel returned my calls promptly and let me know when he would be in store so that we could complete the return.

Recently took it upon my self to do some research to purchase a dash cam. Did the usual went to door to door JB Hifi , Good Guys Auto barn etc etc! Could’ve find a sales person to help at JB HIFI.Most of them on the phone or avoiding customers! Couldn’t understand it! So I left and went next door to the Good Guys. Funny enough I had the same experience last time ,I made a major purchase at at the Good Guys. So I left JB Hifi and went next door to the Good Guys. Upon entering we attempted to find some one, who redirected me to another. This Salesperson name was ELFIX who was extremely polite and helpful. I found him also to to be knowledgeable on the product also. To make my day he offered me a special deal with the combination of the purchase of the Dash cam. to the point I got it for nothing.I go on saying this Salesperson, is a company asset to have and keep.And I will say I would recommend him to other .I go on saying to the young man thank you for your curiosity and service provided at the time of my purchase. I BE BACK!

We purchased an oven with the Good Guys on 1/6/23. We paid nearly $4000 so they have our money and we have no product!!! They said there wasn't one in store and they would order one. I was advised on 14/6/23 in a message the oven was ready to be collected from Cranbourne store . Our oven was booked into be installed on 19/6/23 and the service men went to the Good Guys to collect it and they said there wasn't one in stock. I have taken time off work for them to install this and I am really angry with what has happened. We will not be buying from the Good Guys ever again!!!

As I had left my phone charger at home, 4 hours away, I needed to get a new one. It was 5.20pm on a Tuesday night 10 mins before they closed. I was able to call them and they waited for me to get there. Great service.

I bought 75” inch lg display tv from the store . Accessories were missing when tv was delivered. I spoke with the sales guy. He was extremely rude and started blaming me for missing accessories. Store manager promised to get the magic remote delivered at my address. Nothing was received neither anyone sent correspondence to me . No one replied to my emails sent . Extremely bad service . Won’t recommend anyone to buy anything I would give NEGATIVE 5STAR RATING 😔😔

I've had an amazing experience buying from this store. The sales person named Daniel was very knowledgeable and honest. He went out of his way to make my shopping experience easy. Great customer service.

Worst customer service that I’ve ever experienced in my life. I ordered and paid on time. They said its gonna be delivered and set up a date. After that they keep changing dates for the delivery without me know . And every time i called , why they doing this without me know. They says sorry . Like when you forgot to inform a client of changing dates once. Its ok. But its the forth time .

Had the pleasure of dealing with Josh B, who had EXCELLENT customer service. We had our 2 year old with us and Josh was extremely patient and not pushy what so ever. He had no issue in answering our questions and was very friendly and extremely helpful when it came to purchasing our washer/dryer combo and freezer. Thanks Josh!