Best Buy

Rohan did a great job helping me find a printer. He also answered my questions about a possible desktop future purchase. Great customer service! Thanks!

Casey and Gabriel were so helpful with their assistance. I had issues with my new PC, and Casey was able to fix my PC fans and my WiFi driver. Definitely recommend coming here. They made my experience great.

An hour inside the store and no attendant asked if I needed help. When I went to ask for help because I wanted to buy a cell phone, the person couldn't help and went to call someone who never showed up. Left without purchasing due to lack of service.

Sorry, I can't give zero stars. Spent an hour picking out our model of tv. Paid for a new mount, haul away on old tv and $199.99 to install on wall. We installed the new mount. Then, a week later, we get a call!! NO, the delivery people will NOT put the tv on the wall mount. We are not physically able to lift 100lbs; THAT is why we went to Best Buy in the first place. Directly contradictory to what we were told at the store, they will not install a tv on the wall (for 199.99) We could spend More money, wait another week! And then they would place the over 100lb tv on our already installed mount! 🙄 No thanks, we returned ( u0026 bought elsewhere at a better price) will never trust this store again!

I dropped my laptop off for repair. I thought it’d be a simple fresh windows install so the guy said that it’d only take a few minutes and told me my options. *After* I paid he told me I’d have to leave it for an entire week. I understand completely things take time but you have to let people know the ETA before they pay, otherwise they may choose a repair shop that can have it done more quickly. Refraining from giving the customer info that may change their decision is tantamount to fraud.

I contacted BestBuy, and the customer service agent assured me I could return my JBL headphones that were not charging. However, when I visited this store , they refused the return. It's disappointing to be made to drive only to be told it's not possible. I made another call, but unfortunately, no action was taken. I even requested to speak with the manager, but was informed they were in a meeting. Regrettably, I never received any callbacks. This situation isn't just about the return, but also about respecting the customers' time and effort. They could have informed me initially that returns weren't accepted, and I could have gone directly to JBL. This experience was unprofessional and disheartening.

Purchased a car stereo receiver + installation from this location. Car install techs were prompt and courteous. Install started at scheduled time and was completed in under the quoted time. Stereo works great and the tech explained the features to us before sending us off. My girlfriend loves the new receiver. Experience was great.

Made an online purchase for in store pickup. Received a text saying the order was ready for pickup. I visited this store 3 hours after I got the text saying the order was ready. However when I arrived they said it wasn't. Extremely frustrating and why best buy continues to see poor sales performance.