General Pants Co.

Great service today by the team at 1pm-ish. Would also recommended swapping the description of the Wrangler Strangler jeans to say 'low-rise' instead of the Smith R28s on your website

Why am I not surprised seeing complaints about that Asian girl? Bought a jumper last month, during the check her bad attitude was like “now I have your money just leave”. She’s the reason why I’ll never purchase anything in your store again.

Experienced bad service from asian lady working today (3rd nov) in the afternoon. Firstly, although she is in customer service she was rude and no smile at all. When I tried to take out a jeans I was looking at she grabbed it and took it out with a straight face. I understand you don’t want it to get messy but at least be polite about it. Even smaller stores treat their customers more warmly. 🙄

After visiting several stores looking for Stretchy Wide Leg Jeans, I was constantly disappointed I wasn’t able to find this particular style in my size anywhere I went and dissatisfied with the lack of service and overall experience. I then decided to give General Pants a go for the first time and was extremely pleased with Harry’s and the Store Managers service, immediately when you walk in the vibe and energy is warm and welcoming. Harry immediately approached me and asked if I needed any help, after explaining to her the style of jeans I was looking for she literally found the perfect pair in under 3 minutes, I was so shocked as I spent hours in previous stores to end up with nothing. I just wanted to thank Harry and the Store Manager (assuming she was the store manager) a huge thank you for making my experience at General Pants amazing! Definitely would recommend to anyone looking for high quality jeans and great service.

Had a bad experience today during check out. One of the male staff members at the check out counter first high-fived the lady that helped me decide on a pair of Dr. Martens ($260), and proceeded to ask the other staff who helped me before as to why I didn’t get the shoes from her instead. All of this happened in front of my face, and I had to awkwardly pretend I did not just hear all that. After I paid everything in full price, I remembered I could get 10% off with my student card. I apologized and asked nicely if I could have the discount, and that male staff member showed me the sassiest attitude I had ever witnessed and the stinkiest face. Tapped on all the buttons really hard to show that he was not happy apparently. Did not even care to look at me once during the whole process. I have no bad feelings towards the store, however, this staff member was VERY unprofessional today. 10/10 a terrible experience and would not visit again.

Horrible service ever! The asian girl staff asked us to don’t make it messy because We were have a look fews pieces of clothes, (I think that is their job to fold them back even the customers didn’t buy anything) but We end up with bought 2 tees, and when she sent the bag to us after we check out, she even didn’t sent it to our hand properly, the bag almost fall down from the counter without say sorry! Such a poor service, will not go back again!