Warehouse Stoke On Trent Outfit

Jo went above and beyond to help my mum today. Very helpful. Rachel is usually my personal shopper but wasn’t in. Always a pleasure to shop with you girls. Many thanks 😘

Small picks of clothes from different brands. Unhappy about the cashier luring us into giving us our Email address claiming they'll send an E-Reciept which is false but in reality they sign you up to a life of spam (didn't get a receipt.) Dodgy company so better off in the actual branded store than here.

Never known such miserable, rude staff that work in this store. A friendly smile goes a long way and a lot of the staff that work here don't seem to have any customer focus skills. No atmosphere whatsoever, staff spend far too much time chatting between themselves rather han bothering about paying customers! Changing room floors are always filthy as well, covered in dirt/dust etc. This place needs to employ a cleaner or two!!

Be careful about the numerous offers advertised around this store. I picked up a pair of trousers in the DP section. They were on a rail with a 30% off sign situated in the middle of it. Sitting alongside these trousers were 3 tee shirts. No discernible barrier between them. It looked, to all intents and purpose, like a 30% off price rail. I went to the till where there was a big queue, four staff behind the counter and two serving. When I eventually got to be served I discovered that the trousers were full price and the tee shirts were the offer. I didn’t buy the trousers. How many times does this happen I wonder? Misleading practice Outfit.

Decent variety of clothes as most outfits. Sadly the customer service at this particular store is just useless which has been the case every time I have visited. Some customer service training would be beneficial to the staff.

Two times an item has been reduced and I've walked away from the till paying the full price. So it isn't a one off that I've been overcharged. The two young girls behind the desk were chatting to themselves about what they were going to wear and not focusing on the amount being put into the till (discount applied)

I asked for some shoes in my size, they were very busy, but the young lady was lovley and helpful. But Iam completely oblivious to things. I think the miserable members had a day off, or maybe were in the back, being told they were miserable? 😂

The customer service provided in this store is appalling. Most members of staff look at you upon arrival in store as if you're something on the bottom of their shoe, making you feel uncomfortable and worthless. One member of staff is particularly bad for this, an older lady with short hair who has a terrible attitude, a complete disregard for customer service, prioritises having conversations over serving customers and when she finally does, takes her time or talks to customers in a terrible manner. Its enough to make you not want to shop there, some customer service training wouldn't go amiss or perhaps an overhaul of staff so that people who actually know how to talk to customers could get a chance of working there instead. If I could give it no stars, I would!!