Lowe's Home Improvement

I'm so disappointed in the lack of customer service at Lowe's! They are consistently understaffed and lackluster! I placed an online order with free assembly at 9:30 am. It is currently 4:58 pm and my order still isn't ready nor assembled. When I approached the manager with my order number she had to radio assistance several times! When they arrived the product wasn't even assembled and the excuse was they everyone from that department called out! When I asked for her manager, she pointed to a wall with his name and phone number. Once she saw that I was serious about making a complaint, she then asked an associate to assemble my order! Down right ridiculous! Never again! What's the use of placing an order online u0026 don't offer services if you can't do them!

When I went to the business company phone line checkout in the back of the store. There were some ghetto and rude workers. I wanted to buy some construction trash bags for my handyman business. One of my workers was using the card so I went to the phone line and the woman was so rude and nasty. I was able to get the order complete but for 20 minutes no one wanted to help me even though I had one of my workers on the phone to give the number. It was the same information and my name was on the card and I had my ID in hand. I get their protocol but you don’t have to be rude and nasty and have an attitude. You’re there to serve me the customer if you don’t like your job, then don’t work and be broke. It was a couple of them who were standing around being lazy and did not want to help me when I brought this company thousands of dollars every month with my construction business. I get better service at Home Depot.

As a contractor I find that Lowes over all is not well stock in some areas. It has been my experience that All the stores are the same. For instance their lumber department has low inventory always. Most of the wood they have is terrible. Their tile department again low inventory there is never have the piece I need. The brand in the plumbing department is a low grade in my opinion. But you be the judge. I usually go to HD for these things. Now the tool department has Bosh, Crafman brand. The small tools are almost always in stock. The electrical department is pretty stock as well. Their gardening department is just as stock and divers as HD. Lastly even that they are low staff (very low staff) when I happen to ask a question the employees I ask make an huge effort to help even if at the end they don’t have the item. Hope to have helped.