The Home Depot

Great Customer service from Lala. She was very patient and did all she could to give us all we wanted. Lacie sure is a great Manager. Oh dear ! every one sure needs a caring and understanding manager like her! She looked after her staff I could see she genuinely cared. All her recommendations were great. I sure enjoyed shopping here!

Dropped by to pick up a few bits that I was asked to bring home to Ireland. The staff were extremely helpful and went out of their way to guide me without even asking and I got everything I went in for.

Rented ladder here for a quick job. Price was a little high at $32 for 4 hours for a 24 feet ladder. Well stocked up store with many choices.

I just had a terrible experience today at Home Depot. I came down to buy a ladder. Online it says they have 21 in stock so I asked one of the crew member to help me find it. Took 10-15 minutes before someone came in to help me. His name is Steve. He went and looked where I looked and said oh sorry we don't have it in stock. I asked him to double check because I am certain of what I saw online. There's 21 ladders in stock in the Marlborough location. I looked around and found it myself. I pointed the ladder in the top shelf and he said oh sorry I didn't see it. He then told me that it will take him 20-30 minutes to get it down. So I said, no problem. I can come back after half an hour coz I have to go to costco and grab some stuff. After half an hour, I came back to collect the ladder. Turned out it he didn't put it down and didn't get it ready for me. He then said oh I'm sorry I was not able to do it. I was so furious. What a waste of my time!!! Out of respect for the older guy, I just said forget about it and left the store. But I was boiling in anger. I wasn't being a difficult customer. I understood that he needs more time to put it down. I gave him time but he just didn't do his job. Worst customer service ever!! I have nothing against elderly people working in stores but you are getting paid to do your job. In return, do your job properly.

Huge store but the very worse customer service at loading department.I bought the concrete mix bags and the employees at the counter assure me they will assist me to upload in my truck but unfortunately I wait till half an hour and no one come to assist me in loading.Very worst experience. They need to increase employee at the loading department because it’s a construction season. Thanks

Friendly and helpful staff. I asked where specific items were and the store clerk took me right to them. It saved me a lot of time in such a big store. Thank YOU 👍👍😊

these 5 star are only for one, her name is Flora(if im not wrong)’working in kitchen cabinets department. feel and judge how nice and helpful she is. Thank you so much Flora🙏🏼