Kelly Appliance Repairs

Horrible experience. Initially they told me that I needed a heating element which I purchased and gave them.Then It was conveyed to me that now I needed a control board. Which would cost about $400 not including the labor👺! I ordered the part ( for much less)and they claimed it was defective ( they switched parts). My second encounter with the secretary was bad; like Michael Jackson bad She insulted me trying to play me for a dunce also calling me sir when very apparent I am natural born woman.Shady business practices.

Great and prompt customer service. George was efficient, knowledgeable, and pleasant to work with. He immediately diagnosed my freezer’s issue and quickly resolved the problem. I’d highly recommend Kelly Appliance.

Ms. Willa gave me advice over the phone about what could possibly be causing the problem with my dryer. Thank you all so much for your help!

I called to see if they could come out and service my dryer. A lady answered the phone and said we don't service that brand, however I never told her the brand. So when I said I never told you the brand she then said we don't service dryers 3-4 years old. I said mine is not 3-4 years old. I politely told her I'll take my business else where because clearly she didn't want it. Not good customer service at all!!!!!

I called yesterday to see if I can get a technician out to look at our washer. She said she didn't have her books in front of her but thinks she could get to us the next day between 1-3. She said she would look to make sure and call me the next morning if anything changes. I gave her the model number and my name and phone number. I called at 12pm to make sure tech is still coming. She said I WAS SUPPOSE TO CALL HER And that the tech was already scheduled. I told her how important it was that someone comes out. She said they could be here around 230. I recieve a caLL back within minutes to say they don't work on front load washers. WHAT?! Willa had this infor.ation for more than 22 hours and now she tells this. Don't waste time with them.

GREAT CUSTOMER SERVICE!!! Even though they did not service the type of washer I have in my home. The lady who answered the phone gave me a few tips on what to check before a technician comes out. She even gave me the number to another company that services the brand of machine that I have...thanks.

Kelly's appliance repairs did a great job for me I'm really tickled with my service