Sydney Domestic Appliance Centre

Had an issue with my cooktop in April. Somebody finally came out in early June and took one quick look and said they need to order a replacement part, that should take a week or so. It's now July and after repeated attempts to contact them, they finally told me to call the manufacturer myself and order a replacement. If you want something repaired, be prepared to wait for months just to be told they can't do it.

Had an issue with our oven in May. After a month and half, finally they came and fixed our oven ( after 3 visits) but broke one of kitchen cabinets when they installed. Since then, never heard from them. We don’t recommend this place.

We enjoyed great customer service, it was easy to book in a technician and the repairs carried out without a hitch! Def recommend!

Avoid this company! I described the problem (dryer drum band damage) and gave the specific model of Bosch dryer to the SDAC phone operator, who said the cost would be $165 + cost of parts. Despite advertising same day service and in-home service, when the repair person turned up, they said the job would be impossible to do on this model without taking it to his workshop and charging an additional $350, and wouldn't even be able to do it on the day. We declined this and he left after being with us for only 15 minutes, refusing to work on it in house (easiest $165 he's ever made). As a side, the phone operator was given the model number so should have known it was impossible to do the repair at home before offering us same day service in-home. Operator also never mentioned any additional costs beyond parts, while the technician said the $350 included extra costs to do with going to the workshop. Most importantly, I called up a Bosch representative, and they guaranteed their technicians can repair any of Bosch dryers in-house, and to avoid technicians who ask to take the dryers off-site. We have tried calling SDAC many times to get a refund for the complete lack of any service provided, and they have not answered their phones once. Very suspicious behaviour. UPDATE: The Bosch technician completed the repair at home in 30 minutes. The cost of parts was only $17. Avoid getting ripped off at SDAC.

Repair technician couldn't work out how to use the doorbell and knocked the door so I missed them. They tried to charge a call out, came again to fix the fan on the oven, damaged the surrounding cupboard and didn't fix the issue. Came again a month later and replaced the fan which broke a month later. Very rude reception and terrible technicians.

First of all I would give 0 star! I use their service recommended by fisher and Paykel. I want to know it is tenant damage my dishwasher or dishwasher just go old and depreciated Then after paying call out fee and inspection , they only give us a quotation of how much the part I need to buy but never tell me why and how it is broken and not working, chasing up for 2 months time and still Noting happen, terrible company disgraceful service Plus they give quotation of part that is totally useless to the dishwasher because in the end of the day , Ourselves go up and fix it ourselves without chaning any part Ask them for refund and they say NO , ridiculous , pay for a service that never happen I am going to fair trading for this !!!

Waited 3 hours and was told the tech was 5min down the road and would be there in 30min?!?!?!? Once arrive tech was fast. Poor customer service and unclear communication from these guys. Avoid if you want to keep your sanity