Altronics

Very good stuff and friendly staff

Excellent range of goods with knowledgeable and helpful staff. I have used the store a lot. BUT several times I have taken items that have developed a fault back for replacement while still under warranty and been refused. For example I bought a gas soldering iron, costing $165, in August. In May it stopped working. I took it back and the person serving agreed it was faulty - but his manager would not allow him to give me a replacement. CAUTION: This store cannot be relied on to honor warranties. UPDATE 5 days later I attempted to file a complaint on their website but the 'submit' button didn't do anything. So took a screenshot and sent it snail mail. A few days later somebody called me and claimed there had been a 'misunderstanding'. He said the manager of the Cannington store had been replaced (again). No apology, no offer of a refund. I hung up. DISGRACEFUL Update 8 June The owner responded today to say my review was unfair and untrue. He said I WAS offered a refund. I WAS NOT. He had previously called me to say there was a 'misunderstanding' and rambled on . . . My BS alarm went off loudly so I hung up. Points: 1 I have an account with Altronics and have spent a moderate amount over the years at this store. 2 The range of stock is excellent. 3 The staff are first-class, knowledgable and helpful - but I note a high turnover of both staff and managers. 4 This is not the first time I have had justifiable refunds refused by managers at this store. 5. I do not like the implications on my honesty on this issue. 6. Altronics is losing a loyal customer.

Went in recently to get some bits and pieces for my business. How things have changed! Great casual but professional atmosphere, staff were helpful and friendly and the store looks 100% on what it was 12 months ago. Everything is neat and the new manager Steve has done a great job! Will be coming back more often now. :)

Superb staff, EXCELLENT helping hand. The bloke at the counter, think he was the store manager, and the young lady with him helped me heaps today! Took a SDI CCTV Cam in, they helped me resolve all queries in respect to it, even though I didn't originally purchase it from em!