LL Flooring (Lumber Liquidators)

My contractor did not speak English, therefore I was on the phone translating. The staff member on the phone with us was very patient, knowledgeable and accommodating. I could not see him but I could feel his calmness and willingness to help through his tone. I appreciated that very much. I talked to my contractor afterwards and he said this was his go to store because people in the store were always helpful.

We had an unacceptable experience. The company insisted they will NOT email our quote, we must come in the showroom. When I finally received the quote, a week later, they had quoted me on a more expensive floor than we had originally requested and was put in the system. They added services that we did not need or request . I was told they prefer customers to come in for their $25.00 quote because it can be confusing. The estimate was itemized and very easy to read. What was NOT on the itemized quote was my $25.00 credit towards materials and labor.We were forced to speak to an assist manager onl about these issues, who has no authorization to rectify any of this issues. I would NOT hand them more money. We lost trust in them.We lost our $25.00 measuring fee. Better than loosing thousands of dollars to them. Be aware!Bad management at this store.

My experience working with Roberto, the Assistant Manager was terrific. He explained the various products along with the best applications for each and was very patient as well as thorough with my questions. I'm very happy with my final choice. They are scheduled to measure at my house although it isn't required and look forward to installation. Great prices and quality too.