LL Flooring (Lumber Liquidators)

I just purchased a new product sold exclusively through them called: Duravana with a 7 thickness and 2 of backing. So solid and durable. Marcel was my salesman at the Beltsville store, he was so knowledgeable about the product helping me to make this good decision. I highly recommend this product, store, and Marcel.💯👍😊

We're in the midst of a flooring project and are considering cancelling. Customer service is horrible, lack of explanation of products and procedures. The professionalism, and promises to following-up aren't honored. Delays in products are suppose to arrive. Outright tales? Not certain. Steer you towards other products and services without any real explanation Lots of uncertainties and time spent on the phone with them. It's like the customer has to manage them. Way too.much involved. As another customer stated, is it really worth it?

I have NEVER in my life received such exceptional service from any retailer! Let me tell y’all about Jeff, the manager of Lumber Liquidators Flooring in Beltsville. You might not even believe what I’m going to say! I recently purchased a house u0026 immediately started renovations. Within the last 2 weeks, I have visited this store multiple times to buy flooring. Once the project was over, I had one unopened box of floor panels that I went in the store to return. As soon as Jeff saw me unloading my car, he quickly ran to the door to meet me. He opened the door, kindly greeted me, and took the heavy box from my hand. I followed him to the register to start my return. He asked me how my thanksgiving was and we had small talk. I ended up telling him that I recently saw that the floors I had purchased during my renovations had went on sale u0026 joked about the fact that I should’ve waited 2 weeks to start my renovations. His response was “let me see about that.” Y’all, this man went and refunded me the difference of what I paid and the sale price of ALL the floors I purchased. I thought I would be walking out with a $60 refund but ended up leaving the the store with over $400 in refunds. I spent a lot of money these last few weeks between a down payment on a home u0026 renovations. Not to mention, Christmas is right around the corner and I’m a single mom. This was truly a BLESSING. Jeff - THANK YOU SO MUCH. THAT MEANT SO MUCH TO ME! You were a HUGE blessing to not only me but also my family!!! To me, kind acts mean SO much, ESPECIALLY with the state that this country is in! If we weren’t in the middle of a pandemic, Jeff would’ve had no choice but to receive a very tight hug! I’m just truly so appreciative! Jeff - ONCE AGAIN THANK YOU! You were not only kind u0026 professional but you went out of your way to help me save A LOT of money. I truly appreciate it u0026 pray that you receive even better blessings that you’ve blessed me with! I will forever shop at Lumber Liquidators in Beltsville and I will also recommend others to do the same. Jeff - I can’t thank you enough! THANK YOU.

They stated they have the materials after placing the order but on pick up day they said they miscount. We had to extend the project installation and pick up the rest of the materials from other store. Unnecessary expense and wastage of time.