VALENTINO

I bought a pair of 1k heels to be shipped to me in California for an event. They came late, and they were the incorrect size. So I had to scramble for shoes at the last minute. In spite of this mishap, I still wanted the shoes, so I returned the wrong size and waited almost 3 weeks for my shoes. They never came, so I called the store. My rep left the company, and they dropped the ball and had no record of my return. I DID and provided my tracking number. Miraculously, they found my return and the replacement pair. This would have never happened if I hadn't called, I would have never seen my shoes. (BTW they charged my card for the shoes even though they were returned and never credited my account I paid off the bill before i received my shoes) I had to call several times even speaking to a manager before the new pair was shipped and after almost 2 more weeks I finally got my shoes. No credit or anything for the inconvenience or the inability to wear them for the intended event. Worse of all, they ghosted me when I asked for compensation for my inconvenience and the bad customer service. This is a high-end store that has a low-end mentality. I still haven't worn the shoes. They don't make me feel good anymore. I'm not going back. If I were you, I'd skip the Valentino shoes and go across to Tiffany and Co. The service is much better, and jewelry lasts longer.

Rude staff, I took my money elsewhere

I bought a pair of heels and they broke 2 months after purchasing them. I brought them back into the store, only for them to tell me it would be over a MONTH for me to have my shoes repaired or be provided with a new pair. I have gotten no follow up, no ETA, and no apology from anyone. This is appalling customer service and quality for a 1k pair of shoes. I’m so disappointed and couldn’t wear them to the wedding I purchased them for.

The workers are very Classic, and Respectful

Seriously had to be the best shopping experience I have had at a designer boutique. Eden was incredibly accommodating, kind and honest! I was in there shopping for my wedding shoes and was in need for a sales associate who would be helpful and patient. She was all of those! When the shoes could not be found in store, she tracked a pair down for me ASAP and had them shipped to where I needed them to be. Thank you for your help, Eden! I can't wait to wear my beautiful Poudre Rockstud heels!

Not the experience I expected in a boutique after having such amazing experiences at others. I was brushed off after explaining that I was directed to them by Valentino customer service regarding problem with a pair of shoes I purchased this year in Paris but was told in the boutique that they would not assist me. I certainly will not be visiting this boutique again.

Customer service was great. The staff did make me feel comfortable and attend to my requests. That’s why I bought stuff and was a happy and satisfied customer.

Very helpful and friendly.