Roots
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80860
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+15148457995
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https://www.roots.com/on/deman...
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1025 Saint-Catherine St W, Montreal, Quebec H3B 1H1, Canada
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Anonymous
07-18-2023 01:39Racist store. Absolutely horrible. I walked in with my nephews who immediately started looking around for what they possibly wanted to buy. I hung around the front of the store in the shoe section when out of the corner of my eye I saw the lady at the front radio someone in the back to start following my nephews. I was in utter shock. I walked to the back and observed the second coworker immediately tail my 18 year old nephew and his sister. Unaware as they look at clothing. I immediately called them to exit the store and mention my disapproval to the second clerk so just waved at me. While walking out, I mentioned the same disapproval to the front store clerk who profiled these young brown kids and was immediately told that she did no such thing. I responded that I heard her radio it in, as I was standing behind her. No apology , but then she all of sudden remembered and said it was policy for associates to follow large groups. We were the only people of color in the store. No one seemed to be following the white customers. Just incredible that in this day and age you can be so blatantly racist and think it’s ok. Never shopping at this store again. Absolutely disgusting.
Anonymous
06-29-2023 09:30The store's staff are very friendly, helping and bilingual (from the entrance to the changing room), I couldn't find what I was looking for by myself, suddenly, a certain hero named Sabrina showed up to assist me and offered me a look at the store's website as well,,, ended up finding a beautiful CHEMISE and in-stock too. Purchase secured. (Hello management, the convergence rate and stuff ;) ) PS : I don't mind employees keeping eye on clients ( people do steal to be honest) AND THANK YOU SO MUCH FOR BEING THERE ASSISTING CLIENTS IN THE POST-PANDAMIC TIMES! I've never reviewed before yet this time I would like to encourage the staff by doing so. Definitely revisiting : ))
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