Boutique TAG

DO NOT BUY FROM HERE PLEASE. The items on their website ARE NOT REALLY IN STOCK. Their website is misleading and many items they are actually waiting for stock. And even though they have a date for when it’ll be in stock and shipped, it is a LIE. They will continue to push back the shipping date because I think they realistically have no idea when they will have stock of the item. But will continue to hold your money while they wait for the item. This is basically a scam. They take your money but never know when they will have the item. AND THEY NEVER ANSWER THEIR PHONE. They have promised a refund and it’s been “processed on their end”. But of course after all these lies, I am cautious to believe their words. I will update in a few days on whether we actually got our refund or if this issue will need to be escalated.

I don’t know how is offline store operating, but online experience is awful. They are using some sort of the cheap, low quality delivery and courrier services, which I had my worst experience with. Boutique itself is not helpful at all, did not reply to my last email. There is no customer service number, you can only contact them by email, which they are not answering to. Save yourself some nerves and do not buy here.

By far the best selection on On Clouds in the city. Amazing staff, great experience. I wouldn't buy my shoes anywhere else.

Bought Uggs on their site and they claim to have a price match guarantee however they did not honor this and when I received the item it was $50 more than the sticker on the box. They told me to return for a full refund but then I would have to pay for shipping so it wasn’t worth it. Would not shop here again! They are a third party reseller and I noticed the uggs are now $100 more than the sticker price.

Wow! What can I say? You can find amazing deals on their website. They shipped my order the same day at their expense and received it 2 days after. It was very well packaged and I really love that they provided a garment bag. Overall my experience was wonderful. Can't wait 'til my next transaction with this beautiful company. Keep it up. :)

30-DAY REFUND POLICY is not a true refund They keep the money and give you a credit, but they do not disclose this policy even when asked. SO BE VERY CARFULL, YOU DO NOT GET A REFUND DESPITE WHAT IS WRITTEN ON THE WEBSITE AND SAIS BY THE CASHIER. TRULY DECEPTIVE POLICY Following my posting, 2 weeks later, owners responded positively to my comment in a very satisfactory way.