Hilton Garden Inn McAllen Airport

The door to my room was hard to close felt very unsafe. The carpet was extremely sticky and very dirty. The Room Smelled Moldy. The staff wasn't friendly at all expected Hector from the desk and another lady in the afternoon.

I regretted staying here. The staff was very nice the hotel was nice. The first room smelled really bad. The second room, the thermostat, didn't work. But my issue was the bed. I have always chosen Hilton because beds and pillows are comfy but not here. We left a day early because the beds and pillows were so terrible we would have rather drive 5 hours home than stay another night. But the staff and housekeepers were so nice that I couldn't give anything less than a 4-star review. Kindness goes a long way with me.

Nice place to stay and in a great location. Clean, comfortable, quiet. Shower water pressure is not great. Pool is nice. Wish they kept the hot tub. They decorate for the seasonal holidays, Saint Patrick’s, Easter, etc. so that’s cool.

Had a nice experience here. I was dead tired when I arrived. The staff was amazing. This young man Hector who checked me out was above and beyond outstanding with customer service. Give the kid a raise and tell him well done. Made my trip better. Thank you.