Adina Apartment Hotel Brisbane

Waited at front desk for 5 minutes till someone finally showed up.. Had to move rooms as the first room stunk of sewage. Our 2nd room is right next to the pub with a rock band and it’s loud at nearly 11pm! Went for a swim in the pool and it’s disgusting! The wall of the pool is so dirty, someone has scribbled WASH ME! Plus lots of dirt in the pool… definitely not a nice place to stay for the money…

Whilst the hotel is of really good quality and speaks for itself in terms of location and cleanliness, a special mention must go to all the front of house staff for their amazing customer service. Special shout out to Anna who went above and beyond and took me on a tour of other rooms within the hotel (off her own accord) to help me with planning for future visits. These are the types of customer service experiences that are unfortunately rare these days, but make you feel special when they do happen. Well done Adina team. Improvements I’d like to see: - some rooms have a bad smell coming from bathroom drains - tv’s are older and on the smaller side and don’t offer casting. This is something I would definitely expect from a hotel of this srtandars.

Looooooove staying here for work. Beautiful lobby, and the rooms are stunning. Absolutely huge and well thought out with art deco furniture. Very comfortable bed and everything super clean. The only negative is the extremely limited parking, 25 spots if that. For an entire hotel. 🥴

Lack of urgency or care for guests. They’ll claim they will check with housekeeping for items left in your hotel room. It’s a lie. They are just trying to stall so you don’t follow up with them so they can hold on to your items. Stay strong and keep pushing , especially if you know it’s there. Tip : Get a Aussie male to give them a ring. They all of a sudden have a better sense of urgency and suddenly find your items within 5 minutes. Thanks Adina for such terrible customer service.

I’ve stayed here twice and both were good experiences. The amenity is amazing. The hotel smells lovely! The shampoo and shower gel smells heavenly great! Staff is lovely and friendly too. House keeper cleans your room everyday and restock amenities and coffee, it was amazing!

The location of the hotel is excellent, right in the city Center. If you feel bored at midnight, you can take a stroll to the casino or walk across the bridge to explore south bank. Highly recommended for travellers visiting Brisbane