The Home Depot

On July 2, 2021, I ordered an LG range microwave online and it was damaged badly during delivery. When it was delivered into my home on July 12, and I was in the process of painting my kitchen and therefore did not open the box right away. The delivery guy said “No worries, if you have any problems whenever you do open it, just go ahead and call the online customer service number from the website and they will help you and take care of any problem.” He never told me I had a 48 hour deadline to check for damage. He never offered to inspect the item prior to leaving. I had absolutely no idea I had only 48 hours to check the item. I finally opened up the packaged microwave on the third day after it was delivered and noticed the microwave was damaged (see photos). I called the Home Depot online customer service number right away, and they said that since it was past the 48 hours after delivery, it would have to be replaced under warranty with LG. So I called LG, and the representative said it was clearly damaged during shipping, so it’s Home Depot’s responsibility to replace it. I physically went into my local Home Depot and was told there was no way they could accept a return or placement for an online appliance order and that I’d have to contact LG. So I once again contacted LG. An LG representative was assigned to me and inspected my microwave and saw the damage, and determined it was damaged beyond repair, not repairable due to the shipping damage. They referred me BACK to Home Depot customer service for replacement. So I called Home Depot back again as instructed, and made them aware that the LG representative refused to replace the microwave. They told me they would not replace it because it had already been 48 hours past delivery. So now I’m stuck in an endless loop of Home Depot not taking responsibility for sending me a damaged item. LG told me they would cover a defective item not a damaged item. Here is my experience over the past few days. I can’t believe they are willing to burn me on a $350 microwave after spending over $5000 on four appliances in that order. Unbelievable. This has been such a huge burden on me and my family. I have wasted many hours for my time on the phone being on put on hold, being transferred to different departments and different people, and having to re-explain the situation multiple times to multiple people. All I want is my microwave replaced due to damage that was done during shipping. Home Depot, you need to take responsibility. The return policy states no return after 48 hours on “some microwaves”. It doesn’t specify which microwaves. It certainly did not specify during my online check out of this item. And your delivery staff did not relay the message either. What absolutely horrible customer service. I hope nobody ever has to deal with the lack of empathy your employees have shown me. I am beyond frustrated and will be until this matter is resolved. 9-03-21 My issue has been resolved. Miguel the Home Depot store manager was able to swap out my damaged microwave with a brand new one. Thank you Miguel for helping me, this process has been long and frustrating but luckily you were able to help me in the end.

The manager, Jaime, was very gracious in providing soil for our school gardening project. We are so excited to finally get this project going at our school. We were able to get everything we needed except good soil, and Home Depot helped us get started. Thank you.

My hubby and I went to get some hardware for our vehicle. An employee organized the items in the wrong drawers. We could not find the items we wanted, so we had to hunt to find them. I spoke to the manager, Victor, told him the situation and how he needed to observe the drawers. ( See photos). I even asked to walk over to show him. He blamed it on the customers. The thing is, it was clear that the hardware was organized in the wrong slots. He didn't offer to take a look and told me that they have someone working 40 hours during the week to organize that section. He walked away and never checked the area. He blew me off and ignored my concern. Ppor management and customer service. Used to be a five star but not anymore.

Time installer arrived: Saturday, 10/21/23.        8:00am I was in your store one week prior in search of a new microwave. I asked could I  get the old measurements on file from my old purchase. I scheduled to pay a Home Depot installer to come out to install the microwave. When they arrive they found difficulty because the door wouldn’t open due to measurements. The 2 men that took thr merchandise back as return refused to put old the microwave back in the original location and placed it on the front porch of my home and just left. I am 89 years old with no way to put the microwave back up leaving a big empty hole in my kitchen wall. I’m complaining about Home Depot poor representation of installers and their blatant disregard and disrespect and property. He also statement “I do not work by the hour” Beware of the Installers!!!

I took my daughter to do a kids workshop this morning to build a penguin ornament. It was really fun and she had a blast putting it together with the hammer and screwdrivers.

Everyone's always very helpful. It has so much to offer anything you can possibly need for home

The heat ☀️ is here had to stop by home depot and pick up some things for the back yard. It's time to start grilling, and hanging out by the pool. Alot of other cool 😎 things to look at as well. Good times

Clean and friendly service, the app said a product I needed was in stock and it's location. I arrived, found the item exactly when I said it would be and the cashier was friendly, efficient and made sure I found everything I was looking for. That means a lot. Thank you Home Depot for going above and beyond.