The Home Depot

This experience with Home Depot has been an absolute disaster! Ordered a washer and dryer it was installed the washer was defective and flooded our wash room and kitchen. The washer was then taken and we had to wait a week before another one could be delivered. When it finally came the delivery workers did not properly check and there was no water filling up the washer. We are now waiting until Thursday for someone to come back out and check. Called numerous times and the most we could get was a “we apologize for the inconvenience and we will try to compensate you” this experience was a 0/10 and i would not recommend.

I waited on hold for over 45 minutes for someone to answer my call about a toilet install that I purchased. And have been waiting for someone to contact the about setting up a install date and time it’s only been 6 weeks since I paid for the toilet and install at the store. Looks like I will be requesting a refund and go somewhere else to get my toilet installed. They don’t seem to be every concern about taking care of customers at this location.

Went to the restroom at this location and assistant store manager Ares left the restroom without washing his hands. My coworker and I confronted him saying that he needs to wash his hands and he called us liars and refused that he didn’t wash his hands. He was very unprofessional and he cursed at us saying that we have no clue what we’re talking about. Very disappointing on the conduct of this assistant manager and I hope action is going to be taken against him especially after just having a pandemic.

I was in the area and decided to stop at this location. The garden area was so unorganized, and dirty, with barely any prices on anything. There was no one there to help you with questions or to help you get items down. I finally left and went to Lowe's in Killeen where I had a better experience. I love Home Depot but this location isn't the best. I like our Home Depot in Temple a lot better.

Came here for flowers. Great variety of plants u0026 flowers to choose from. Compose and manure bags were ripped open. Had to move those to get closed bags. I have back problems so it was quite the chore to do.

Today we were helped by an 80 year old man in the plumbing dept. His name was Bill and he went out of his way to help. Helped us figure out how to make what they had work. Every business needs more helpful workers like Bill.

I have never had such a bad experience with ordering and customer service in my life. I have been in customer service for the past 14 years. But collectively atleast 18 years. I placed an order online. It was supposed to be delivered today 6/17/23. I have been at home all day and watching the online to see when it said delivered on both sites. Home Depot and fedex site. When it said so I went to check and I did not receive the package. I called Home Depot online not the store. I spoke to someone and was told I had to call my card company and file a dispute. I asked so there is nothing you guys can do since it was ordered from you guys. I was told no and it’s on me to get it figured it out. I have never had such a bad experience and I will never shop at any Home Depot in store or on line. And I will tell every customer I come across in my line of work about such bad customer service and share my experience with them.

Our experience has been a complete mess with this store. We went to the store and ordered everything we needed for a fence. We were having it delivered to our home and requested a signature because this was an expensive purchase.We received an email 4 days later letting us know when our delivery was coming. We received 2 small boxes with fence caps on 9/12. Our delivery was supposed to be 9/14. At 6:30 am this morning home Depot delivered one pallet with 21 bags of concrete. Then several hours later I got 2 poles and a small box of hardware. We have called multiple times to keep being told they will get back to us. A supervisor has been unavailable to speak with us. A contractor is scheduled to start work tomorrow and no one at home Depot has an answer to where the rest of our delivery is or when we will get it. We were informed we will get an email. Absolutely would not order my building materials from here again. This is a disaster.