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West End Washington DC, Tapestry Collection by Hilton

West End Washington DC, Tapestry Collection by Hilton
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Anonymous
06-12-2023 07:22

Room was clean. Great and centrally located. Service was exceptional. Only giving four stars because I was provided a room that was on the first floor and the music from the nightclub was loud in my room.

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Anonymous
05-23-2023 06:47

The biggest concern is safety. Upon check-in, I experienced a delay as there was no one at the front desk. Anyone could freely enter the hotel without scrutiny. Access to the upper floors via the elevator was unrestricted, requiring no key. During the night, a strange person repeatedly attempted to manipulate the door handle for approximately 15 minutes; we saw through the peephole he was drinking a cup of coffee and left the cup in front of our room. We heard similar noises again after an hour although the front desk said they had called someone for it. Also there were issues with the room quality. The air conditioner malfunctioned and I had to call the front desk to repair it.

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Anonymous
04-16-2023 06:47

Excellent location, and the room is spacious. But service, staff friendliness, and amenities are very mediocre. Strongly recommend other hotels nearby.

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