Cellairis

Terrible customer service! Had trouble with their screen repair! It's a 3rd party screen, that Apple will not fix! I came in about 2 months ago to get my phone screen fixed at the store at willow-bend in Plano Texas. I also bought a screen protector and phone cases. I paid about 200$ all together. They told me that the screen and protector had a one year warranty. It was fine till a week later the screen protector started to come off and crack, I went back and they put anew one on. about 2 weeks later the same thing happened so I returned to them once again and the owner told me that if it happens again, they were not going to fix it and they would give me back my money. A week later same thing happened again, but this time the screen they put on made my screen turn yellow. They gave me back my money for the screen protector and fixed me phone, he proceeded to tell me that when you fix iPhone screens they don't fix right so it's bound to have problems. Today Friday November 13th,2015 I went in due to my screen started coming off the rest of the phone, and had white spots all over the screen, and my phone isn't charging properly. I asked for my money back for the screen repair and he said with an attitude that he would put a broken screen back on the phone after he was done, doing what he was doing and then he would give me my money back. I said that's fine and a hour later I came back and he returned my phone to me and said I don't have warranty on it, after he told me that I had a year warranty on what I bought. I told him I wanted to speak to a manager and he replied well I'm the only one here right now and was looking down at his phone. I told him that I need to speak to someone in charge, so he game me her card and told me to come in the morning. My experience with this companies store is terrible and I will never come back for their services again!!! They lie and have TERRIBLE customer service. I wouldn't recommend them to anyone looking to fix their phone, I would rather pay $100 more to get my phone fixed than deal with false information and terrible customer service.

THEIVES! BEWARE! USE DAMAGE PARTS! 8/24/19 Charged me $200 to replace my cracked iPhone X and replaced it with a damaged screen that turned black and blue the next morning. When I brought it in they told me there's nothing they can do. They weren't even willing to try and fix it or refund me any amount. Horrible customer service and absolutely so rude!

They were originally going to close at 7 and they stayed open until 7:40 because I called ahead in order to fix my phone screen for me! It took him less than 5 minutes to fix my screen and did a perfect job!

Went to this store for an iphone x screen replacement (minor crack) and about a week later the screen started flashing and my phone would randomly open apps while I was typing. That was about a month ago...today, the phone completely died and would no longer turn on. Do yourself a favor and use an authorized Apple technician, not this company...

Just picked up a case for my daughter, and had them put a screen protector. Probably the fourth or fifth time I’ve done business here. Always conscientious, good value, good service.

Dishonest Mo! Drove all the way to Willow Bend just to find that the APPLE store had closed. My phone was dead, and I had no way of gettin to another Apple store or even Home without GPS. I saw the celarais store and thought it was a godsend.. I-Went in to get my phone fixed on 5/28 at 7 P.M. The phone would not hold charge, so Moe, the guy behind the desk told me to come back in 30 minutes. I came back, the phone was on 30 %, he said he had fixed the issue and said it was the charging port. I went to my car to charge it, and came to find out it was my charger not the charging port at all. He refused to give me a refund while thought , even after we tested th Charger in the store with my charger. He could clearly see that it was the charger . I wish there were more honest people in the world, Moe was not one of them.

The gentleman fixed my old iPhone 6s , it had a mother board issues. They replaced the screen and battery along with a solder job in under 30mins. He also gave me a discount since I was low on cash! I was very please with the service! Thank you!

Quick and amazing services! Took less than an hour for pick up!! Great hours and prices that other stores just can’t compete with. Highly recommend this place over most in the area!