Lowe's Home Improvement

Recently I purchased a Samsung clothes washer. I had a great interaction with the sales person, Bobby, while we had to wait for the computer system to work without issues. The product has met my expectations although the owner’s manual did not provide any guidance on the functions of the washer. I found a YouTube video that gave me that knowledge. The reason this is not a 5 star review is this location needs improvement on deliveries. When I made the purchase the delivery was set-up for the early morning and I was informed that I would get a call the day before the delivery to confirm. The day before delivery I still had not received a call at 4:30 so I called the store. Their automated system told me the delivery would be between 9 AM and 9 PM. Shorty after my call, I received a call and was informed I’d get an email with the actual time. The email comes and states the delivery will be between 1PM and 5PM. (What happened to early morning?) Day of delivery I get a call that they loaded the wrong washer and now delivery will be delayed until the next day and I would get an email with the time. I get the email and now the delivery will be between 10AM and 2PM. The washer was delivered around 10:30 and my interaction with that crew was great.

Always have what I need for a low price. Love the variety of plants in stock. I always have to go down the clearance section, the Dremel isle, and the isle for craft woods. I can get stuck in this store for hours. The sales associates are always friendly and helpful.

Decided at the last minute to insulate my garage doors, like, 20 minutes before the store closed. But guess who had exactly what I needed in stock? Killeen Lowe's did! Huge thanks to the gentleman working that department for climbing up on the ladder to get these for me!