The Phone Shop
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77669
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+447378892893
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16 Fargate, Sheffield City Centre, Sheffield S1 2HE, United Kingdom
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Anonymous
05-28-2023 05:48Bad customer service. I came in for a screen repair and to sort out some water damage on my MacBook. All functions were working, the screen was just damaged, but still usable. They took it away for a few days and told me to come back on a specific date at a specific time. I came in on time and they told me it would be there 5 hours later- completly neglected to communicate this to me even though they had my number. when I eventually took it home I discovered my camera did not work even though It was working when it went in. I rang to sort this issue and the man on the phone was completely dismissive, saying that he couldn't help me. Overall bad experience with this shop. Reply: Firstly, I explained to you when entering the shop that everything was working. If you did not check this before working on it, that's your prerogative. Secondly, I did not say you neglected me, you neglected to communicate. Lastly, the person on the phone said that I would have to pay fro them to look into the issue. I was shocked at this and he confirmed that I would have to pay for the check. I have receipts too. Reviews are submitted by customers to share their experience with the shop. There is no 'making you look bad' by stating my experience. Have a great day
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