T-Mobile

I'm really thankful that the magenta team at the store was able to help me restore data connection since phone support wasn't able to help me with a 3day issue. Thank you so much!

Rude as hell. You need to acknowledge your customers as the enter the store. We don't even know what is happening. I had to wait an hour just for a staff to address to me that they are short staff!!! Very poor customer service. I've been with T-Mobile for long time but the amount of disrespect from these staff members at this location is horrendous. T-Mobile you need to do better. You just lost yourself a customer.

We upgraded our service, got 2 new phones and an internet box. Adam and the other guy were very helpful and patient with us.

I don't usually post negative reviews, I go directly to the merchant, which I did, to no avail. So, here it is… this store and its customer service is HORRIBLE! We switched from US Cellular in November 2019. Slow and poor customer service since the first experience setting up our account. Nothing but problems since with unresolved issues. The team at this store isn’t interested in solving problems, but gives excuses with no help or follow-up. T-Mobile cell service has been reliable, but we will never go back to this store.

The sales men says Everyone is approved but we have to run your credit. Runs it, and look at that. Have to pay almost full price. Wow. Could of told me before hand how that goes. Horrible service. Simple question like What snapdragon chipset this phone running? Didn't even know what what chip set was in the phones?! !?? Google it I guess 😏 need someone who knows what they talking about? Contact me Tmobile 😉

19 Months ago my fiancé and I set up a plan thinking we were taken care of. Just 2 days ago my automatic payment didn’t go through again so I called customer and got it fixed. I then found out we were being charged for separate Magenta Max plans but under the same name. Clearly the manager who set us up really messed up and after talking to 2 different representatives, they told me they would give me only $90 of the $570 they were basically stealing from us (3months vs 19months). Like I told them on the phone, I cannot continue paying modern day scammers. Completely mind blowing. Terrible people to work for and give service to. DOUBLE CHECK YOUR PLANS PEOPLE AND DONT TRUST THEM AT ALL or you may end up $570 in the hole. Good luck