Halfords - Sheff Kilner (Sheffield)

I found the screen system of selecting the parts easy to use and the staff were polite and efficient . However the part that was listed on the screen was not correct for my car ,i didn't have my car with me so i couldnt check at that time . My major concern about this is that I live 18 miles from the store so to exchange the part it is a 36mile round trip . Simon Pill

Just collected an item from the Kilmer Way store in Sheffield and had amazing customer service. Friendly smiling assistant, couldn’t do enough to help me. Super satisfied. Such a contrast to the miserable unhelpful staff at Trek bikes at Fox Valley, Stocksbridge this morning. Keep up the great work Halfords, your staff are a real credit to you. Thank you.

Visited the store for advice and to purchase a bike. Spoke to an assistant who went into the back to prompt a colleague who deals with bikes. He returned and said he won’t be long ! We must have waited another 10 minutes ! We saw a dad and son arrive with a bike that also needed assistance as we were still waiting. The assistant who’d advised we were waiting went back in to his colleague again! He eventually came out and assisted with them first ! Absolutely disgusted and walked out. Ended up going to Cottonwood store, amazing help from Elijah , bike now ordered. Don’t bother with Kilner Way as it’s not the first time it’s happened.

I called in to purchase a brake light bulb. After giving the registration number to the assistant he confirmed the bulb pack number u0026 brought it to me. I paid u0026 left to go back home u0026 fit the new bulb. On removing the faulty bulb I discovered that the pack of two new ones I had purchased were not the correct ones for my car! They were actually a completely different type of fitting!! This was both annoying u0026 very inconvenient as I had to travel back to the store to get the correct ones and that took another hour which I could’ve spent doing something more enjoyable! Your in store computer system is absolutely no good if it doesn’t give the correct information. 👎

Went to get brake light fitted. Was helped by Mark and Jane who went over and above to help sort the issue. Great service. 👍🏻