Eddie Bauer

Won’t take a return because I don’t have the credit card I made the purchase with - which got cancelled because it got hacked. Extremely frustrating.

Bought 2 solar foil shirts to fend off UV on the pickleball courts, and they gave me the price shown online which was a saving of $20 from the shop sale!

I had a super experience here, Jeanine was the associate that assisted me. I had a broken zipper section on my new EB800 down jacket, I asked Jeanine if it could be repaired or direct me to a tailer shop to fix it. She mentioned it couldn't not be repaired and pulled a matching replacement off the shelf for me. I was impressed by her refreshing demeanour, willingness to help and excellent customer service. Before leaving the store, I was in such a good mood, I ended up buying a sweater and will refer all my friends and family to this location. Many thanks!

It's almost always on sale, they have good size selection and healthcare worker gets 10% off :) This is great as millitary personnel ( male majority industry) gets it it many places , and us ( healthcare majority female) at least get the same discount at this store. I got their pants , short and they last for a long time. Most stuff are wrinkle free. I wish they would do more female size with neutral color to hide when birding or wild life watching ( like dark green for BC and ocre and burn orange and burnt sienna(.

Your site posted storm sneakers on sale recently at $116.00 on sale , so I bought them at that price yesterday. Today they went on a further sale at apparently 70 dollars. I go to your chat engine to get an adjustment .I find out it was an error( a glitch) and should have been at $116.00 still. Offered $ 20.00 off the supposedly correct sale price . Would your company have gone bankrupt honouring the error price? Of course not. Rather than taking the full hit on your glitch , you proceed to frustrate your customer base . Bad customer service. I cant be the only one who had this same issue. Companies whom don't take care of customers properly lose them , and ultimately disappear from the retail map. You can do better Eddie Bauer.

Big shout out to Richard at the Mayfair Eddie Bauer store. I left my travel shopping to the last minute and Richard went above and beyond to help me find what I needed. He was professional, personable and efficient. Thank you Richard, for your great customer service!

I love this store. Although it can be quite expensive being an American company. Sometimes, currency conversions can really hurt. In my experience, I always find great deals here, very often 50% off. Which brings those mental prices back to reality. The clothes are very high quality though, and so soft.

I visited the Mayfair Mall location and found the selection to be good. EB has pretty high prices but they also have regular sales. I have never gone wrong just waiting for something to come on sale. Patience pays off. EB products have been good to me. Quality stuff that wears well and an excellent guarantee with little to no hassle if you need something taken care of. The staff have always acted reasonably with me in these situations. I tend to visit the downtown store because they allow you to bring your dog with you, while Mayfair Mall has a no dog policy.