Davie Village Home Hardware

The second I walked in, security treated me as if I was a potential thief. Disappointing experience, sad to see this store has turned into North Korea. I get they probably deal with homeless all the time, but alienating your customers just because they’re young and male is a sure fire way to make sure your customers buy off Amazon instead.

Forced me to leave my purse which is a tiny miniature little backpack with an iPad that literally wouldn't fit anything more in it if you tried. I've been coming here forever and suddenly have to leave my belongings up front to purchase a single key that would take 4 seconds at the front. What a waste of time. Maybe check put your clientele first, won't be back. I get it, people steal but have a little respect for peoples personal things. I own my own business a block away so I get it but there is a line.

Like the other reviews that mention being forced to check the bag in an unlocked cubby st the front of the store is very unsettling, and unprofessional. This is very unprofessional conduct to simply treat every potential customer as a criminal. You don't provide a locker or any alternative to not agreeing to leave my bag in an unsecured cubby right at entrance. What if someone came in and grabbed my bag and ran off? When I tell you that I don't carry a purse and this is my purse that contains my wallet, my medication (I carry an epi pen) documents that contain my personal information and I'm actually injured so I CANNOT CARRY A PURSE YET ALONE A BAG without assistance. Please believe me. But the fact you were adamant about it without a secure way to do so, I don't think so! I've encountered this situation in Honolulu at Don Quijote. When I explained my situation, they said it's fine but to come back to the counter and show them the inside of my bag. It's fine, I'd be okay with that. So screw you for automatically treating me that I'm not trustworthy. I've worked customer service for over 20 years and I would treat my customers like this. This is also part and parcel of being in retail business which your insurance should cover. I get it, you're trying to reduce SHRINK. But don't treat every person who walks in the door with a small backpack as a would be criminal. This is unacceptable. Good riddance. I hope you guys go out of business if you keep treating people like that. Then you should not be in this business then. This is no way to run business. Would you compensate all of my documents, the cost of my expensive Japanese backpack? I travel a lot internationally so I have multiple currencies along with my passport which I would need as a rush done. I doubt you would. So stay away. I would not recommend coming here. Unless you enjoy being treated like a crook.

I feel so uncomfortable shopping here. Once you step in, the staff instantly makes you check your bags at the door. Loss prevention and customer service should go hand-in-hand, but this makes me feel like I’m instantly being judged and treated like a potential criminal. I do not steal and I also don’t like being away from my personal belongings. The staff is nice, but it’s a hyper paranoid atmosphere.

Unfortunately, just had the worst customer service experience at the store today. I shop there regularly and it was always pleasant to be at this location. We were buying some plant supplies and Alex helped us with great customer service. However, when we were paying, the cashier was extremely rude and wanted to charge us for something that was supposed to be included, but we got the wrong SKU. She only stated the problem a couple of times, and blamed Alex for getting the wrong piece, which was not a problem, as we could easily exchange. She did not give us a solution and simply said that would give us 10% off on something that she did not want to correct. I did not get her name, but she was the cashier on September 16th at around 12:30pm. Again, exchanging the piece and getting the correct one was never a problem to me, I actually went back and got what I thought it was correct. But, blaming Alex because he is a new employee, it is just ridiculous. I hope alex does not get the blame because of an impolite employee.

The staff at this store are incredible! I came in 20 minutes before closing and Garth was so kind and cut a slab of wood for me. I've been looking for something to fit my patio for months and haven't been able to get anything the right dimensions. On a whim I asked if they would be able to do it and Garth delivered. I'm finally able to make the patio bench I have been wanting so badly, thanks to the excellent service of the staff here. Thank you so so much!!! It fits perfectly!

Weird vibe in this place. Never been to a hardware store that has a bouncer. Good range of products and prices seem decent.

They always have the little necessities you need from a hardware store without going to the big box guys,the people are super friendly and knowledgeble,and they are a neighbourhood business that should be supported.