RONA Calgary (Bowness)

I am a contractor. I spend thousands of dollars a year here and lowes. I bought a drill asked the cashier if I don't like it can I return the drill. She said yes we have a 90 day return policy. I said okay thanks. I used the drill it started over heating after screwing 12 screws. I tried to return the product the manager said I will never return this for you to call the manufacturer. She will talk to the cashier but no returns here. Do not buy any tools or anything here. I guess Home depot will get all my buisness from now on. I'm out $130 dollars but they will never get another dollar from me. Train your staff better if they don't know something tell them to say I don't know . This place is a joke

staff are exceedingly helpful and knowledgeable here. I had to keep coming here for a couple weeks straight during some new home renos and they were so, so good every visit. consistently helpful and encouraging of your projects.

Do not shop at Rona. I purchased a set of plumping connectors. After installing them, they still leak. I brought them back and was told they can't take them back, it's their policy that for defective parts, the customer has to contact the manufacturer to deal with it. Even though I purchased it 1 week ago. Maybe that is why all the Ronas are shouting down. Go somewhere else, save yourself some trouble is my suggestion. Sorry, I don't normally rave about a business like this, but this return policy is pathetic.