Richmond Mitre 10 Trade Centre

Store sold half its floor space to total tools. Good for timber and sheeting ect, not much stock left in the actual store section.

Pathetic service. I placed a Cu0026C order for an item. They didn't tell me it was out of stock until I phoned to ask when it would be available. Then it took a week and a half to get it from their warehouse. I placed another order for a couple of brushes. They told me they were out of stock and they then took 2 WEEKS to get them in. When I picked them up they were of poor quality so I told them I wanted to immediately return them for a refund. They said they could not do that and I needed to come back in 2 days to return them! ZERO customer service mentality. Maybe it's because this store is not an independent operator?

I live locally and this store is very conveniently nearby. My requirements are never large or difficult but the staff are always courteous and helpful. Update June 2022. Suggest you check the current offer as Just Tools have replaced the general hardware.

The lady that was supposed to serve me offered the worst customer service I've ever received. We turn up following the COVID safe plan, checkin while wearing masks and as we approach the door she locks it 25 minutes before the listed closing time. I mention we're here to collect a plant and she waves me off and turns her back and walks off. I won't be shopping here again and I'll definitely be taking my hard earned money to Bunnings in the future. Not good enough.

Went in the other day! And had one of the best customer experiences! All the staff were super lovely and sooo helpful. They really went out of their way for me. Especially in the morning wen everyone is still got the morning grumps. I wish you guys sold groceries so I could just come in and hang out.

I placed a Click and Collect order 9 days ago. After 3 days I started trying to chase it down as had not heard anything. No one responded to emails or messages. On day 9 I called and spoke with someone, the order was there but had not been actioned in 9 days. Scotty Cam advertises to support your local Mitre 10, well after this experience NEVER again!

Staff incredibly helpful. Unfortunately business downsizing so hardly any stock. Would be very helpful if head office could adjust website to save people wasting their time.

Replaced out of stock click and collect items with cheaper items without asking, but still tried to charge full price. The 3 stars are only because the guy at the counter was very nice and helpful.