Structube

I really like Structube, they have really modern and trendy furniture with probably the most reasonable price. Quality it also great. However the stores have always been let down. I don’t know if the salesperson don’t get any commission or not but they are not helpful at all. Last time I dropped by two ladies at the cash just said hi and went back to their conversation. Didn’t even ask if I needed help with anything. Only exception was one time this gentleman with half man bun, possibly Chris. He was extremely helpful. So the star is for him. Other than that I’d recommend shopping from their website but don’t expect anything from the stores.

I love this mirror, it makes my kitchen look roomier and elegant.

Cancelled my order after 4 months of waiting for a sofa which never arrived. One of the most unorganized, clueless and pathetic furniture stores I have been to. I ordered a sofa instore in July with an estimated delivery date in mid of September. Then the delivery got delayed to September last week, then to October first week, then October mid and now to October end. They don't inform you about the delays, you have to track it yourself. When we call them, their standard response is Everything is estimated date and if you don't get your order by then, too bad. Just wait. They are not apologetic in the least. Their attitude is Cancel your order if you want, we couldn't care less literally. They have absolutely no response to why the order is getting delayed, and no one you can approach to get a proper ETA. No one knows anything in the store. All they know is what is shown on screen which you can see sitting at home. They cannot help you even the tiniest bit beyond that. And you cannot call their online customer service if you placed your order in store because the online customer service has access only to their online orders and has no access to instore orders. For any update, any issue, anything at all regarding your instore orders, you have to go to the instore people only. Really horrendous experience.

Really bad customer service!! Never go to this store again! I am not sure if other store did the same thing! But this store is doing really bad! I ordered a sofa and they don’t mentioned that the sofa is one piece and never give a reminder of the size that might not fit the elevator and the potential fail deliver charge $60!! The staff want me to complain with the manager by email. And the manager never reply the email with a single word!! And I got the call from the staff in store and said that it is customer’s responsibility to check the size and make sure delivery. They really don’t care what customer feels. I said I and really upset about it and will never shop agian there, she said with happy voice “ that’s totally fine”. Refund and exchange will both fail deliver fee!! I feel they just want to charge me the deliver fee and that is. Never want to or care about making sales.