Owen Business Systems

Very poor follow up - totally dropped the ball.

انا محمد إبراهيم,,شكرا جميعا,,لكم,,, إلى الامام

Do not deal with this business I have been ripped off badly! Due to the unexpected health issue I had to return the POS system after less than one month they were supposed to make the payments in 3 instalments instead they took it out all at once, once they were contacted to ask why they were doing this there was no answers to my questions and they are still currently after 2 months taking out monthly payments for the monitoring of the POS when I do not have the system and there refusing to speak to me every time I call!

Not Great. To start the sales guy was a total Shyster, sold me on a system not even built for my type of business. Last year, I had trouble with the back-end programming that I had fairly good knowledge of, I was given incorrect information from the tech support on how to fix it for several months, finally they realized their mistake and still tried to charge me for the tech support. Every time you call them for any kind of question you can expect an invoice for much more than they actually helped. To top it all off, I fought my last invoice (only because of business values - it was only $60), now they take days to return phone calls and all of my data that they were supposed to have backed up is somehow missing. Not sure on their business ethics, I think it comes from the top down, don't really think they will be in business much longer with all the fair value competition available. Knowing what I know now, I would definitely choose another POS solution.