Pattersons (Bristol) Ltd

Have used Patterson's for many years and always enjoyed a browse round the showroom, which resulted in me buying things. Called yesterday to find that the showroom is now closed and counter service instead. Unfortunately we were behind a couple who were buying quite a few items, only one person serving. Waited for about 10 minutes, without any sign of being served soon, so we left and ordered the items we required from Amazon.

Bought 2 items from online shop and paid by card. This would be my second time buying from them. The first order went smoothly and I thought we could have a long term business relationship. Anyway, during checking out, I chose to collect the item from Redditch trade counter which is near my city, about over an hour drive. I got confirmation that one of items was not in stock but the other item was ready for collection. Upon arrival the guys there were surprised I was even there to collect this item. Called Bristol and it got worse - the item which was confirmed ready for collection was not in stock either. Okay I was fuming. No fibbing cos I had wasted fuel and my time for nothing! I cancelled this order to get a refund and I left. This was on 4th December 2021. To this day NO REFUND, but a run around. Please can I get my refund? I didn't need to do this but your lack of attention to me gives me no choice.

We've been ordering our cleaning supplies from Patterson's for many years and they have always offered a great service. They help us if we have any product enquiries, and the delivery is always very simple. Any miss-orders are returned without any problems..

The attitude of the senior goods in staff makes this location as a hgv delivery unpleasant. They treat visiting drivers with a attitude whilst constantly looking for any small issues to make a big issue. I swear some of them get their satisfaction by just being difficult. A couple of the lads are ok it's the more senior guys that are the problem.