The Home Depot

I walked into the location around 2:30 on Thanksgiving looking for a Grass trimmer. I asked a very nice man named Earl where they were, to which he responded that he has been looking for them all day and was frustrated because he could not find any of them in the store due to them being moved from their usual shelf. I decided to go ask another gentleman if he maybe knew where they were, he looked through the garden center and the yard tool area and also could not find them anywhere. His final response was that they'd need to look through the entire store to find where they were put, and even if they did I'd have to buy a battery and a charger with them as well, almost as in to turn me off of purchasing one. Probably one of the most frustrating and useless customer service moments I've ever experienced. Thank you for wasting my time today.

Had the best customer service experience that I've had in a very long time ANYWHERE. The associates' Holly, Jim and especially Sam were knowledgeable and beyond helpful in trying to solve my project challenges. Biggest shoutout for going over and above in helping me. 11/10

Nice Home Depot. The store is well lit and clean. It’s a typical store. It’s easily accessible and lots of parking. It’s a store providing all aspects of home improvement, appliances, tools and much more. The staff is friendly and courteous. There is washroom facilities. I was able to find what I needed and going through the checkout was easy.

The building where I live installed a walk-in shower for me, and I went there to pick up a clear shower mat (that turns out I didn't need). It was extremely cheap. And now I have shower mat that I don't use. My sister has house, so I'll give it to her when she visits someday. The Home Depot itself was huge. With all kinds of things available. They were everywhere, and it turns out. What I wanted was way at the other end of the building. I needed a helper who worked there to help me find it. And thank the Lord for that! 😀

Purchased a new-in box lawn mower. Upon taking it out of the box at home, I noticed the trimming bag had residual grass in it, and fuel tank had fuel in it. Returned to home depot and they gave me a hard time trying to return in, indicating that they have no control over returns being put back on the shelf. Was not offered any form of compensation for my time, or the hour long drive. 6 months ago I had the same scenario with a circular saw, same hassle and lack of compensation. This will be the last purchase I make from a HD retail location. If I purchase a new tool, I expect it to be new, not used for a project and returned. Train better.