Windsor Plywood

Wow, very helpful and friendly staff, quality goods, clean and organized.

I should have gone to the south side one as soon as I had to ask my payment options after receiving an invoice via email. My custom order was given a 6 week timeline and received no voluntary updates from Windsor Plywood. At 8 weeks I gave them a call, I was told they would be ready in 3 days. I waited another week, gave another call, was told they had to special order something in for them now. I waited another week and called again only to be told they were ready and waiting. So 4 weeks over their estimate, zero communication during or after the process. I was then asked if I paid for delivery - I had to ask them how to move forward with the quote and how to pay them, let alone have them offer me delivery. So I then was hit with an unexpected delivery fee.

Issue: Not honoring price given on phone. Rude manager. Date/Time: 2021-AUG-09 @ 17:15 Earlier in the day I called this location to find out if they had any 3/4 walnut plywood in stock and get the price. I spoke with Jet (salesperson) initially, who informed me they had 1 piece and it cost $219.99. He handed me off to Brian (manager), who informed me that the board was damaged, but he would reduce the price by 10%. I arrived at the store and saw the damage on the board and the price tag for $219.99. I asked Jet to help me load it on a cart, and we took it to the front to pay. On the way to the front I reminded Jet that Brian had offered to reduce the price by 10%. He rang up the purchase the board scanned in at $289.99 ($70 more than the shelf tag and phone quoted price). I reminded him of the quoted/tag price, which he confirmed (see photo). He asked Olinda (manager) for assistance after explaining the issue. Olinda then went to the shelf to verify the price, and after making some grumblings about the lower tag price, ripped the tag off the shelf in anger and marched to the front of the store - visibly upset. On the march to the front she exclaimed she guess she could match the tag price, but nothing less. I explained that I was quoted that price, less 10% for the damage. She informed me that that was no longer the deal. If I wanted the board, I would have to pay the tag price, no discount - she was reneging on the agreed price. I was not happy as I felt this was dishonest. I also noted that many retailers follow the Scanner Price Accuracy Voluntary Code, which should see them at least give $10 off the lower price. Olinda looked at me like I was crazy and reiterated I could have it the sheet for $219.99, or I could leave without it. Having my wife and two kids in the car and desperate to get out of there with the sheet of plywood, which I needed - I paid the $219.99 price and left. I want to say that my 1 star review reflects the attitude Olinda gave me, and for her going back on the agreed to price. I understand she may not have liked the agreement or tag error, but she should have followed through on the agreement. Jet was awesome though. He was very helpful and polite. I really appreciate him helping me get the sheet and load it into my trailer. Jet deserves 5 stars. Update: Just at the South Windsor Plywood. Just got more 3/4” Walnut plywood in stock. Regular price: $179.99. Save yourself a headache and some money, and just go to the South Windsor store!

Good place, but minimal selection on hand rail spindles. Took a while to get service but very nice and knowledgeable staff that can definitely help you out.