Toolstation Portsmouth

Brilliant as normal. I'll confess I went to Bu0026Q first! But then checked the price at toolstation and we'll... it was 50% cheaper. So long Bu0026Q! Have been back several times since and also used the next day delivery service for 18 high velocity fans. Cheaper than amazon and still delivered next day free.

Awful customer service from Tracy today. Went in to buy a special bulb, she said she’s not trained and I have to look it up in the catalogue. I asked if she could please measure the length as the catalogue had 2 options. She gave me measurements in inch, I asked for cm as that’s what the catalogue mentioned. She gave me a random number that couldn’t have been the length of it. Asked for the measuring tape so I can measure it myself as she was very bothered I asked her to do so many things. She threw the measuring tape to me with a very rude attitude saying they’re not trained to do this. I did say she’s very rude and her attitude is awful and I didn’t get this when I asked a couple of questions to people at Screwfix and she moaned that I should have bought from there if they had what I needed in stock. Didn’t let me check the item until after I paid. I totally understand they’re not trained but being helpful and polite instead of rude would be helpful. First and last time shopping here!

I went there at 5pm and I've been told sorry we are shut due to staff shortage! Even though on their website says 10 pm!, what bothered me was the lady on the till, she didn't seem happy to seeme, she looked miserable and was not polite. The next day I went there again and was served by a lovely man.

Doesn’t take £50 notes. Cash is king!

Was very impressed with my visit to this shop today as the shop was very tidy, COVID measures were very professional and safe and had excellent service as soon as I needed any help. I had some queries about a product I needed but was not too sure on and a young lady working at the time by the name Sophie was amazing and instantly helped me answer all the questions I had and made sure that I was getting exactly what I wanted, I could not have asked for better service. Would definitely recommend to any one in the area and I will be sure to make it my first choice with any supply needs I may have in the future.

William went above and beyond with advice and knowledge of many electrical products, just from knowledge and interest. You are lucky to have such an amazing person representing the company!