The Good Guys Erina

Returned an Phillips Airfryer under warranty. Now have to wait 30 days for service. It would not turn on. The salesman was abrasive. I did not like being called Pal in a condescending manner

Clean and well set out store. Went in to look at TV's and was stopped at the door for a solid 20 minutes playing with a high tech Samsung refrigerator. We were not greeted and had the opportunity to look around before being asked in the TV section if we required help. Pricing wise they're rather expensive, the same fridge in JB HiFi next door was less $300, the same TV's a similar saving.

Bought a tv from them, expecting next day delivery, didn’t received it. They didn’t provide any tracking information and they gave delivery driver my wrong phone number. Have been talking with them over the phone and after 5 days I went to store to know what going on and the guy called Dave was not polite about the matter and didn’t know much about the situation and tried to say that it’s my fault. Had a terrible first time customer experience with good guys. Wouldn’t recommend. Good with your staffing…good guys ☹️

Not so good guys!!!! I purchased a Samsung front loader 12 kg washing machine in October 2022, I paid to have it installed, it was installed incorrect and was leaking behind the washing machine. We didn't realizes until it rotted through the wall and destroyed my daughters bedroom cupboards carpet bed, hallway and laundry were all damaged, with two months of water damage. We contacted them, no help it was the hot water too. I was asked to get my own quotes for everything, just before Christmas. I was then asked to get out professionals to prove it was damaged. as we ran our own fans and dryers day and night to try and stop the mold. I have been sending emails and phone calls to Alex Clapp every week to try and get this fixed, I'm still waiting. my daughter hasn't been able to sleep in her room for months. the mold and rot and smell is unbearable shame on you good guys. wanting me to just go away offering me $500 that doesn't even cover the laundry cupboard. let alone the water bill.

Im Very unhappy with the service. My mother booked in a air-conditioner installation was rebooked 3 times only for the guy to come a day early which nearly made me late toworkthen said it was going to be a exatra $300 and he says it happens alll the time and the all ways get away with it

The mediocre guys. Delivery terrible and a manager that is incompetent. Well done. Money back and repurchased goods at Harvey Norman. Manager Nick said didn't care about losing business, so I guess it's a win win then for the other guys.

I walked into the store to purchase a toaster and kettle. There were staff members chatting behind the counter. No one attempted to ask if I needed any assistance. After a few minutes I left and went up to JB Hi-Fi and made my purchase very quickly .

Had to drive back on my birthday. To return a faulty samsung live buds , i than was accused of scamming them somehow with old item. I don't understand what the customer service skills are here but this made me extremely uncomfortable and when asked to speak to a manager alone I was than put on the spot