AT&T Store

Nobody took advantage of me today. All my content was moved over correctly. The staff at this location ( Talking stick way ) was extremely educated and great customer service as I first started to work with them while getting my NEW IPHONE u0026 Become a new service member with ATu0026T.

Horrific customer service. Nobody in the store, u0026 the sales associate does not even bother to greet us or ask what help we are looking for. Told us our phone we were looking to trade in was worth nothing. Left immediately, as I would never tolerate working with somebody that has no pride in their job. Went to ATu0026T by the Fasion Square Mall u0026 was treated with amazing customer service u0026 was told our phone was worth almost $400 in trade in value. Hope the management team here can hold their employees accountable..

Have had ATT for many years. I went in to the store to upgrade two of my phones. Found out they had Next Up so I could have upgraded 18 months sooner, but I didn’t know because I didn’t want them on it. Paid for it the whole time. 3 of my 5 phones. Anyway, after upgrading, my max account stopped working AND another line was added to my account without my permission. Took several attempts to chat with online support to get Max working again. Turned out they changed my plan without my permission and that has now been fixed. However, now I have call tomorrow to talk to the Cancellation team. Apparently they can add a line without my permission but cancelling that sale line requires more work on my side to be able to cancel it. That and I paid for up next on 3 of my lines for 18 months and that’s just my problem. Needless to say I have zero confidence in their customer service now.