America's Best Contacts & Eyeglasses

I've always used America's Best solely due to them sponsoring Monster Trucks. I've always bought the warranty due to the type of work I'm in, I assumed I did on my last visit as well. I spent $400 on safety glasses to try out. They didn't last 4 months and am now told they don't warranty safety glasses and they didn't explain that or that I wasn't buying the usual warranty when I made the purchase. So now I'm out $400. Take your money elsewhere

This is a wonderful contact and eyeglass store. The eye exam will help you get information for new eye care. I like all the eyeglass choices. They have so many choices to get glasses you like. I'm happy to get exam and new eyeglasses here. The prices are reasonable for good exam and products. Staff are so knowledgeable and helpful to get you better vision.

Ive been wearing contacts and glasses for 35 years, and I recently had the worst experience at America’s Best Contacts and Eye Glasses in Mobile, Alabama, that I’ve had at any optometrist appointment… EVER. First, I arrive to find out. I have an appointment with a remote optometrist. I didn’t have a problem with the remote experience, but they never asked me if I was OK with it, and then they had connection issues toward the end of the exam which caused me to wait 45 minutes only to be rescheduled because the in-person doctor refused to finish my exam. When I came back for my reschedule (2 days later), I had to do over half of the eye exam over again with the in-person optometrist. The optometrist assistant did not explain that I would have to do most of the exam over again, nor did she explain why. After finally, completing my eye exam, I was sent to the waiting room to wait once again, only to be skipped by a man who came in with an appointment after me and who had completed his eye exam after me. Once I finally sat down with an employee to decide if I was going to purchase contacts and glasses and choose brands, and frames, they could not pull up my vision insurance. After I called my insurance company, they finally found it, but never apologized for being short, borderline rude and really unhelpful. With glasses and insurance in hand, the employee I sat down with consistently tried to upsell me on everything. She was very pushy and I did not find her to be friendly or helpful. She initially told me my exam with three months supply of contacts, and one pair of glasses (the cheapest ones they had - $69) would cost me almost $300 out of pocket… that’s WITH INSURANCE!!!! I told her no and almost walked out. I calmed myself and said how much would it be for just the exam and the glasses. She figured it up again and quoted my out of pocket cost to be $56. Her attempt to upsell me, had it been successful, would’ve cost me over $200 that I would not have had to pay! I found the staff to be generally rude, unhelpful and shady as used car salesmen. If I could give them zero stars, I would. You could not pay me to go back to that business.

Worst experience ever. I told the lady at the front desk I have a different insurance I switch jobs . She already acted like she didn’t want to be there . She stated it’s the same after I told her twice it was different. Get to the back did an exam for me to tell me they don’t take my insurance. Had to pay for the full exam due to lack of communication. If I had to not give them a star I wouldn’t worst experience ever(The one on Airport )