Lowe's Home Improvement

Probably one of the best Lowe's I've been to. This has been my store since 2019. I don't know anyone personally but all the associates are friendly and more than willing to help. Can't say so much for the other places. I know where things are and if not , someone is there to help . Keep up the great work. 👍 I'll probably see you in the morning for deck boards ! 🤣

UPDATE - I contacted the toll free number and spoke with very nice representative. She stated that she would message the store and have someone from there reach out to address my concern. Since my conversation with her, over two weeks ago, there has been no call/email received from the store. There is no follow-up on the complaints and truthly the Gulfport Store just doesn't care. So I've updated my review to reflect the disappointment. Home Depot has nice things at a comparable price, so I guess that is where I will take my business from now on. Buyer beware....Get everything in writing because people's words are just that. ****************************************************** Purchased a table set for patio with same day delivery. Payment taken. At 7:00 pm. received a call stating the bench with the table was not available but offered the floor model at a discounted price. Additionally the delivery could not be done until the next day. The manager Steven said he would credit the delivery and discount the bench since it was a floor model. The only reason I’m giving this two stars is because he delivered himself the next day, otherwise it would be a zero review (if that’s even possible). My issue is nothing was discounted or credited as what was stated and he has not returned any phone calls. When he was out of the office, I spoke to another manager, Jeff, explaining to him what happened, he said he would call me back after speaking with Steven and did not. It’s been four weeks now. I used to say Lowe’s had great customer service, but this experience has tainted it. Do what you said you were going to do. Don’t make empty promises. It’s bad business. I don’t know that I’ll be giving my business to this store again.