RONA+ Victoria (Tillicum)

We were shopping for some gutter parts and checked online first before driving half an hour in to pick up the parts... Our experience was seamless: There was plenty of free parking close to the entrance, the employee who helped direct us to the gutters knew where it was and was friendly. All the pieces we needed were in stock and well-marked. The checkout employee was efficient and helpful. I can see where shoppers will be overwhelmed with the shopping experience at this store (and hence a lot of Lowe reviews, ha ha), and part of this experience may be employee related, but many shoppers should take ownership of their lack of patience or experience shopping for building and home improvement materials. This isn't a grocery store where there is a universal layout of goods throughout the industry, and everyone knows that layout... This particular location was never designed to be a hardware store and hence there are some nuances that beg for reorganization. And there are bound to be employees who are still learning what contractors have spent years absorbing... But Lowe's could certainly mitigate the negative experience by installing self-serve kiosks that would show the location and quantity of items on an interactive map at each entrance to the store. Or better yet, a free download app online, and a QR code located on posters around the store that would allow every phone to guide you to your product... Hmmmm.... Any app developers out there that want to do this for EVERY Lowe's store? Canadian Tire, Home Hardware, Home Depot or Castle????