Xfinity Store by Comcast

Nick was amazingly patient and helped us through two situations we were having. He was pleasant, informative and definitely had a “can do” attitude! You are lucky to have Nick on your team! Please recognize his great work!!

Decided to drop my remote in my cup of coffee one saturday am and it didn't make it. Googled a replacement and saw i could head down to the nearest store for a replacement. Went and there was a few people in line by the one door u0026 desk. They really need to move the desk back from the door or further into the center of the building so people have room to line up, but anyway. Waited for my turn and after a bit another employee came over and helped me out. I said I just came because i broke my remote and needed a replacement. He turned around, grabbed one out of the cabinet and gave it to me. Best experience I've ever had in almost any establishment lol. Then I was on my way with my replacement.

Would also give zero stars if possible. Billing called us to say that they had not received a payment even when we provided them with the check number and date of payment. So we canceled the check (which cost us $30.00), paid with a bedit card but because it was so close to the next billing cycle, they applied it to the next month, when we got our next bill, it was 8 dollars and some change which sounds great, but...the next statement was $454.00. I am bringing all of their equipment back today, have another internet carrier for $60.00 a month and will stream all my programs. Goodbye Xfinity.