WoodSpring Suites Louisville Southeast

Well, I called about 10 minutes ago today asking about my service animal well, ESA animal I have a health condition that my service animal/ESA animal by law im allowed to have it with me any were I go I have paperwork work stating that I have to have it the lady was very rude I hope she gets fired for acting like a total jerk towards me she hung up on me not very professional at all she got weirded out of what kind of service animal I have yes he is a trained animal I have panic attacks seizures and anxiety and I have high blood pressure he is trained to tell me when I’m getting ready to have a seizure and when my blood pressure rises. But what she did was uncalled for she wouldn’t let me finish talking and she has no right to ask me what type of disability’s I have that’s against the law to ask why I have a esa/service animal

Rooms are very clean. Front desk staff are very friendly, polite and helpful. Always a good choice to stay here. Great value on nightly rates.

Decent rooms, fairly clean. Staff is rude and act like doing their job is a burden that the guests should compensate them for. But at least it was cleanish

Horrible staff and is always police being called there and the rooms have dilapidated. And they allow dogs you can clearly smell pet odor throughout the place!

Good, Uses her cute dog Frank to get your guard down. The staff was wonderful and they are working hard every day. Impressive and then you need to be considerate of others who stay there for a long long time.

Stayed here for Bourbon and Beyond 2023. The price was great, rooms were very basic (beds are a little uncomfortable but again at the price point was okay), but very clean - about what I expected for the price, however the hotel *WILL NOT REMOVE NOISY TENANTS* if you have a noise complaint, so keep this in mind. Apparently some work crews stay at this hotel and we had multiple issues with other patrons from that work crew blaring music in the parking lot hanging out drinking outside our window as late as past 11pm - so loud that we could not sleep. We notified the front desk, who told them they needed to turn it down (as I also asked them myself). Continued to have the problem, and it seemed nothing was being done. I would have expected the hotel to kick them out as multiple people were complaining. However, we wound up having to call non-emergency ourselves (the security lady told us we could call, not sure why she didn't call herself and have them removed) to get anything done to resolve our problem, who came out and escorted them. A little upset that the hotel did not kick these individuals out and that we had to keep dealing with this. I would not stay here again based on the noise level alone. Regardless of price point - a hotel should remove noisy tenants. Unfortunate, because the hotel was decent for what we paid otherwise. If you have children, I do not recommend you stay at this hotel either due to the noise and people hanging out in the parking lot at all hours.

It's an extended stay with all the amenities to make it so. Full sz fridge, u0026 stove top in the kitchen area. Full size tub in the bathroom, and your choice of a single full size bed, or a double bed room. You have to have a key to get into the building and that seems to cut back on a lot of unnecessary people running in u0026 out. Overall I felt very comfortable and would definitely stay there again.

If I had known what kind of hotel it was... I just wasn't prepared, and it wasn't what I needed on that stay. The bed was terrible! Room needed a comfy chair. Everything else was not great, but doable. The one overloaded employee was great, but too busy taking care of all the regulars.