JOANN Fabric and Crafts

Better off just ordering online or finding somewhere else to shop. I’ve traveled here on 4 different occasions only for them to be closed. This is a 20 minute drive for me and a waste of my gas and time. Do us all a favor and just close down for good if your business hours are going to continue to be a guessing game.

Sadly it’s the only store in durham I’ve been waiting an hour and 26 mins just for them to open the door 😂

I've been here twice in the last month and been unable to shop because they're understaffed. The first time they were just closed early because they didn't have employees to work the posted hours. Today when I arrived, there was a sign on the door that there was not anyone available to work the cutting table at a FABRIC STORE. I'd come to buy FABRIC so another wasted trip. I don't expect they'll be in business much longer.

I absolutely love this store. The stag are extremely friendly and always helpful. The cleanliness is immaculate. I’ve come in towards the end of the night where they were stocking shelves and the store still looked great and you were still able to navigate through the aisles unlike other stores I’ve been into. It’s a peaceful shopping experience without the blasting music and harsh lighting you’d find at other craft chains. It’s a huge plus they are pet friendly since I tend to take my dog with me almost everywhere I go. They also have what I’m looking for and if not exactly they have an alternative that’s just as good if not better suited for my projects. If you are a manager or any staff please let your team know how awesome they are!!

This is a great JoAnn Fabrics. I love a stocked JoAnn’s store. Everything was nicely stocked and organized and it was clean as well. The triple combination for a successful shopping experience in my book! Great coupons in the app which made the shopping even better. They have great deco mesh colors here if anyone’s interested.

Love their sales on holiday decorations! Fall and halloween decorations sale plus today's coupon for extra 20% off. Watch for the coupons ... email or on their website

Because of their coupons, it was 25% cheaper to order what I needed for in-store pickup than to find the items myself. I ordered one evening and waited all the next day to get confirmation that my order was ready. At 5:17 the next evening I got an email that half of what I ordered was out of stock, but that the rest was available and ready. I checked their website and saw that they were open until 9. I went at 6:45 to get my items, only to find a notice on the door that they had closed at 5 and were closing every evening at 5. This should have been on their website. I am leaving my items there and getting what I need on Amazon. I’d like to support local stores, but not when they have such poor customer service.

Very helpful and friendly staff. The staff there were working hard to take care of customers, stock shelves and straighten the store so I get that there are priorities and price changes are still changing more frequently now than in the past. Didn't give 5 stars because some prices on shelf weren't same as what rang up ($0.20 to $1.00 more at register).