Best Western Plus Chandler Hotel & Suites

I had an okay stay at this Best Western. The room was nice and it was close to the casino which was a plus. The problem I had was the service. The breakfast was good but when serving myself the food I had to open the tray the food was in and lean the lid on the wall and as I was putting my food on my plate the lid fell on my hand and it almost happened to the guy beside me. It’s bruised and now has a mark. A lady that worked there saw it happened and asked if I was okay but that was it. I told a manager about the incident and he didn’t seem to care at first until I asked to write an incident report. He took pictures and gave me ice. I was told I would receive a call back to follow up on the report and no one has called me back. This happened two weeks ago and I still have a mark on my hand from it. I would have been back as I said the rooms were nice but they don’t care about their customers obviously. I will not be coming back. Bad customer service seriously…

Alan was absolutely kind, benevolent, professional, patient, and went the extra mile with providing thorough information about the accommodations. According to what I analyzed, I noticed Alan has an ambidextrous and multi-tasking ability while simultaneously performing excellent 👍👌at his job! There was horrifying and deadly weather outside, and he kept all the guests calm. We all bombarded him, because of how circumstances were that day, and he never panicked nor displayed through nonverbal behavior any signs of distress. I am more than happy to have chosen to stay here. Great customer service definitely makes a difference. Plus, the rooms are quite meticulously clean and modern.

I don't like to leave reviews, but I had a very negative experience with this location. I was a fan of Best Western until this happened to me. I booked and paid 2 nights at this hotel through priceline. After my stay, I found out this hotel double charged me for the same booking. When I called to ask for a refund, they said at the time I was charged there was a system change and could not see the transaction. They would not refund me even though I already paid through priceline . After several days of going back and forth with them via email and phone calls. They decided to give me rewards points as a solution. The rewards points didn't even equate to the amount I paid, worth less than half of what I paid. I would not recommend this location to anyone. They essentially stole from me.

This was once a nice hotel until you hired the RUDE black guy. This hotel uses enough cherry air freshener to kill a horse. You will get sick if you stay to long. I woke up with a headache from all the chemicals you guys use.