Sears Appliance Repair

The technician kept me apprised of his anticipated arrival time and was professional and courteous. He replaced the dishwasher motor, being careful to keep the area clean and checked for operating and leaks before leaving. The worst part of the entire process, having nothing to do with the technician, was the inability to actually SPEAK to someone at the Sears home repair #. Extremely frustrating and I’m almost to the point where I want to cancel my service contract. So final rating on a scale of 1 to 5, Technician 5, Customer Service # 1. Do better please Sears.

Kent, your technician was fabulous- told me each thing he was doing. Very knowledgeable,professional. Your company is very fortunate to have him as a fantastic employee. Thank you kindly

There actually was no repair. Problem was most likely ice cube clogged In dispenser. Tom was very nice. My problem is when I made appointment thru Choice they said I had to make the $75 payment with them. However the tech came and said I had to pay him the $75 to Sears. He also indicated Choice does not charge the fee upfront as they do not perform the service. I am not happy I paid twice and there really wasn’t a repair needed. This is no way an issue with the tech. The problem is payment transactions between Sears and Choice. Five stars to tech for arriving on time and his professional manner. Now I have to chase down how to get my money back.

We made over a half dozen calls to several different numbers to try and talk to a rep. Every number for Au0026E leads to a computer generated voice. No way to get to a human!!!! Our parts were suppose to be within 4 days. It took 3 weeks!!! We will never call Au0026E again! However the techs that came to our house were knowledgeable and friendly.

I think it was Raquel, the operator was great. Wonderful service over the phone. Without question a five out of five. The only reason I give you three stars is I bought my power washer a few years ago at Lowe's and we cannot get the part I need. 2 or 3 calls and 2 or 3 different operators have been very pleasant. They have been very helpful and spent a lot of time trying to help me. So you can see the situation. It's a good review, it's just that I should be able to get my part. It's a little orange bolt. There's only one orange part on the whole power sprayer! Lowe's has a different part number, so what? Why can't you guys get the part I need? I received the part from you in the mail. The part is wrong. It is not the operator's fault necessarily. The point of this review is asking you why it is so difficult for you or me to find one part on the whole unit that's unique? My 3-year-old craftsman power washer can't be used because of this leaking part. And I can't get it replaced. That would make me give a Craftsman power washer an extremely low review. How possibly is it that I can't send the operator a picture of the part I need and it's taken me all this trouble to not be able to get the parts still, but I can sit here and send the picture of the part? I am now stuck with a part at my house that is wrong and useless. I paid $60 for it. The lady said she would send me a return label and never did it. No email with return label. Nor could we find my part. Please get this part and mail it to me and send me a return label. I will edit this review when that happens. I am not on Facebook or any social media.