DoubleTree by Hilton Hotel Atlanta North Druid Hills - Emory Area

Room was clean and everything was very nice, staff was very pleasant. Only complaint is that I had multiple rooms for an event and the air didn't work in any of them. It was extremely hot the entire stay in all the rooms.

My husband and I have always enjoyed staying at this lovely, well-maintained, convenient location. Service, accommodations, and convenience was top-notch every time. However this last trip in Oct 2023 with 2 sisters ended that streak as soon as we entered our room when we saw BED BUGS crawling on the bed!! We took pics for the kind receptionist and immediately checked out of the hotel.

I will never stay at this hotel again. It does not represent the quality of the Double Tree brand and is only a step above a Motel 6. 8 smokers right outside the entry door - walking through a cloud of smoke as I walk into the hotel. They don’t have soap in the room. Any wall mounted soap/shampoo dispensaries have been removed from the walls. I call the front desk for soap, I am brought some bottles of lotion and conditioner by a young man who does not speak English and he uses the Google translate app to show me their is no more soap in the building. The next morning I leave to attend meetings, explain I had no soap in my room to the front desk and ask for room cleaning and for soap to left in my room. I was told by the front desk since I did not ask for room cleaning when I arrived the night before, I could not get my room cleaned. I come back from my meetings and still had no soap. The next morning, I call the front desk at 8:15am to report a problem with my toilet. I was told the engineer for the hotel was not in yet and no one else on the staff could help me. This is not the Double Tree or Hilton standard. Don’t waste your time or money at this hotel.

This hotel used to be so much better than what it has become. Seems to always be an issue with the room EVERY single time I visit and I stay there very frequently due to work. There are only about 3 staff members there that are actually friendly and inviting and or helpful. The rest are down right rude or obnoxious. I have to fight with them EVERY single stay because my bill is always incorrect and I have to literally argue with them to get them to credit me back my Fu0026B credit that I receive being a Hilton Diamond Member because they always charge me and should have been credited to my account to begin with, if it gets done at all and I just give up and take the extra charges on my bill... Not sure what happened to the hotel but used to always be pleasant visits but has gone way downhill, which is sad because I used to like staying there.....