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Crowne Plaza Atlanta - Midtown, an IHG Hotel

Crowne Plaza Atlanta - Midtown, an IHG Hotel
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Anonymous
09-14-2023 23:22

The stay at the hotel was fine. Nice room. No access to balcony but that's not that bad of a problem. Parking was an absolute joke. The biggest problem I had was the customer service. I left my gaming system in my hotel room and when trying to get a hold of the hotel to have it sent to me I was constantly forwarded to another person or dead end voicemail. For almost a month, I was calling this hotel only to be passed around from employee to employee wanting to get this problem out of their hands. It was over 3 weeks later when I finally had someone tell me to go to their website and file a report. After doing so and a week later I got no response. Back to calling the hotels and even corporate. Finally, I got a hold of a wonderful woman named Tony at the front desk. She helped me the whole way through and never patched me to someone else to get rid of the responsibility of helping a concerned client. Such a big help on her part. Everyone else was absolutely worthless. CHECK YOUR BELONGINGS BEFORE LEAVING. And thank you again, Tony!!

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Anonymous
05-04-2023 04:19

Wish I took pictures of the room. Our suite smelled like cigarette smoke and was able to switch rooms but not a suite. Regular room with initially no hot water but that was quickly fixed. Wallpaper was coming off, suspect looking back spots in the bathroom ceiling. Entire hotel ice venting machine wasn't working and only been get ice from the bar with a long wait. Staff was awesome. Everyone was super friendly and helpful.

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