Courtyard by Marriott Fort Worth at Alliance Town Center

This establishment will take your funds through a 3rd party. After complaining about their obvious inaccurate 99/ 1 split from the partnership with said 3rd party, they will tell you that your stay is over even though you have written documentation showing additional nights were paid for at the time of initial reservation purchase, all the while admitting they are blatantly denying you the services that were paid for. When seeking a resolution, the only option management has is vacate the premise, refusing to investigate or research the dispute. After gaslighting you, because it's frowned upon to become frustrated after becoming a victim of theft of services, they will call law enforcement to have you removed from the property. The law enforcement encourages to follow up with the better business bureau and corporate office, and I quote, The GM states no threats were made or inappropriate language was reported, just that they are asking you to leave, AS THEY CANCELLED the remaining reservation. I do not recommend this location.

Great location! This hotel is clean and the staff are friendly. I would give this hotel a better rating but their pool is closed in the heat of the summer. One of the reasons I chose this location was the nice pool so to find out after check in that their pool was closed because of no 911 call service was disappointing. I was looking forward to the pool to refresh after a long day of work. They had no info if it would be open anytime soon either.

Pretty average hotel. The rooms are like most older Courtyards. No microwave in the rooms, TVs are small and the parking does get packed during an event or over the weekend. Stayed here for a little over 2 weeks and the front desk is very friendly and welcoming. The hotel wifi is horribly slow and the hotel breakfast hours need to be extended. TV in my room was working properly but it would be a big improvement if it was bigger. Dislike the walking shower with it being open. But, one positive is the close proximity to shopping, entertainment and restaurants.

Our family had the pleasure of hosting Thanksgiving at the Courtyard Marriott Alliance Town Center in Fort Worth, and we couldn't be more grateful for the amazing experience. We rented the banquet room several months in advance through Jillian, and she was professional, quick to respond, and easy to work with. On the day of the event, the staff was attentive, helpful, and made sure that everything was set up the way we envisioned. The rooms were clean and the grounds were beautiful. Thank you to Courtyard Marriott for helping to create a seamless event that our family will remember forever! ~The Horton Family

I had the pleasure of being assisted by Stephanie during my stay at the Courtyard by Marriott Fort Worth at Alliance Town Centre. I must say, she is not just nice, but truly exceptional in her role. From the moment I arrived, she welcomed me with a warm and friendly demeanor that made me feel right at home. Her genuine kindness and willingness to go above and beyond to ensure my stay was comfortable were truly remarkable. It's not often that you encounter someone so dedicated to making your experience memorable. Thank you, Stephanie, for your outstanding service and for being a shining example of what excellent guest service should be. You made my stay truly unforgettable.

The hotel is new and clean. There are a couple of issues that management may not be aware of. On a Saturday afternoon between 4 and 5 pm, there was standing water in the parking lots and by the front entrance as well as Sunday morning 9am. I had a room on the second floor. I felt like I was in a cheap apartment. I could hear the person above me walking and the floor was creaking. I got to wake up at 7:00am when they woke up. 😒

We had a very rough day, and needed to find a room for the night on short notice. We are so glad we decided to stay at this location for the night. The staff went above and beyond with their customer service when we arrived. The pool looked amazing. We were only there for one night, but will definately add this as a stop on our future trips to the area.

Let me first start off by saying Chef Terry was readily available when needed! He was so extremely patient with my family and I. Lauren the hotel coordinator was so pleasant to work with as well! I had a 50th party here, and upon arrival I had a bouquet of flowers waiting in our room! Hands down to the best team to work with! I cannot express enough the hospitality that we received! When you stop by give a shout out to Chef Terry! I received so many texts and calls regarding the food! Everyone raved about how good it was! Looking to book an event book with Lauren! To the guy who was called in to assist at the front desk on September 30th, 2023, my apologies with the incident in the lobby with my cousin who had a little too much to drink lol! He (guy with the cool tattoos) had a lot of patience with her!🙂 Thank you Court Yard Marriott!