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Holiday Inn Akron West - Fairlawn, an IHG Hotel

Holiday Inn Akron West - Fairlawn, an IHG Hotel
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Anonymous
10-17-2023 07:54

Wow I stay at almost 100 IHG hotel a year, this hotel needs help! However they have one of the best, kindest front desk people I have ever come across, Jessica is AMAZING! She needs to teach all front desk workers what a great experience is all about, Every time I have stayed there she gives a 5 Star guest experience!!! Your hotel is VERY fortunate to have her!!!!!!

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Anonymous
10-11-2023 06:23

I was booked to be at this hotel for a training that was being done there. Staff very helpful and friendly. But there was no pool, the hotel had water damage. The wall paper was peeling off. I had to ask for toilet paper for my room and go get it from the front desk. ONLY TO HAVE HOUSEKEEPING REMOVE IT WHEN I LEFT THE ROOM. They charged for breakfast it was not included. Hotel is not the best.

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